SilverCloud Breeze is a sales and service application that integrates across your mobile, Internet and digital banking channels. By proactively answering customer questions through self-help technology and offering related information based on each customers behavior and anticipated needs, Breeze provides a highly intelligent digital buying experience.
SilverCloud Compass gives your customer service representatives immediate online access to the information they need to quickly and effectively answer every customer call without having to search tirelessly for the information or rely on an internal support desk. As a result, employee confidence and morale increases, customer response times improve and costs are contained.
"SilverCloud mitigated the would be flood of redundant calls to the call center during an online banking conversion."VP Business Intelligence
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud. Because of that, we were able to reallocate resources to more revenue generating tasks."VP Marketing
"I like how the solution piques consumer interest - and how the reporting shows where the stumbling blocks are in their loan journey."CEO