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Arizona Federal: The Secret to 95% Employee Satisfaction

How Arizona Federal Credit Union’s Employees get ANSWERS From Their Intranet and Free up Key Go-To People

Cathy Roelle, VP of Teleservices demonstrates Arizona Federal’s approach to improving their intranet. Arizona Federal Credit Union faced a problem. Employees were not able to access the information they needed quickly or efficiently through their intranet, which meant members seeking help were waiting on hold. Consistency, availability, and accuracy of information was lacking, impacting the bottom line and employee and member satisfaction. In this webinar you will learn how to:

  • Reduce the stress of CORE conversions for your employees
  • Leverage your intranet to free up manager and SME time
  • Make your training efforts “stick” with your employees
  • Gain efficiencies in managing and updating content
  • Increase satisfaction and boost morale

“Everyone was skeptical we would be able to get the project completed by the 4th quarter. The fact that SilverCloud hit these goals was commendable and surprised all of us. We could never have reached this goal without that partnership.” -Cathy Roelle

Arizona Federal Credit Union is a federally chartered bank or credit union serving more than 125,000 members. The Credit Union reached $1.3 billion in assets in 2015 and operates 17 different branch locations which service members throughout the United States.

CaseStudyCTA

All Highlights – 8 Minutes

 

The #1 Pain Point

 

Ease of Creating & Maintaining Content

 

Eliminate Outdated Documents

 

Training Analytics

 

How the Front Line Employee Benefits

 

Results – Bottom Line

 

Results – Free up Managers and SME’s

 

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