Resources

Webinar: How to Fix Your Banking Policies and Procedures

Webinar: How to Fix Your Banking Policies and Procedures

How your policies and procedures are hurting staff productivity and eating into revenue growth Join us at 2:00 pm EST to learn how your policy and procedure manuals are setting your bank or credit union back. We will look at real industry case studies and discuss this pervasive industry problem, plus offer solutions for turning…

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Strategic Contact – Member Experience and the Call Center

President of Strategic Contact, Lori Bocklund can help your credit union’s call center succeed. On December 15th, Bocklund conducted an exclusive webinar discussing the state of credit union call centers today. She has completed extensive research and gathered a series of data surrounding the issues call centers have faced and what is being done to…

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Life Events at Banks and Credit Unions (Part 1)

Life Events at Banks and Credit Unions (Part 1)

Life is challenging. To break beyond the status quo of today’s banking almost always involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Here are a few of those Life Events (i.e. high stress moments): Acquisitions Core conversions Home banking conversions New product sales Endless launching of new technologies The…

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