Success Stories

SilverCloud Expands Five More Bank or Credit Union Clients

IN THE NEWS SilverCloud Expands Five Bank or Credit Union Clients April 27, 2017, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed five new institutions to new products, including: First Financial of Maryland        $980M             Lutherville, MD Department of Labor FCU        …

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SilverCloud Adds Fourteen Bank or Credit Union Clients; Expands Thirteen Others

SilverCloud Adds Fourteen Bank or Credit Union Clients; Expands Thirteen Others

February 1, 2017, Portsmouth, NH — Between July and December of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed fourteen new customers, including: Consumers Cooperative FCU               $937M              Gurnee, IL Co-Op Credit Union                               $298M              Black River Falls, WI The Citizens National…

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Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

  Who: Headquartered in Endwell, NY, Visions Federal Credit Union was founded in 1966 and currently serves 180,000 members with 44 branches and over $3.5 billion in assets.                     When: Visions Federal Credit Union implemented SilverCloud’s Top Content Widgets in March of 2015. What: SilverCloud’s Top Content Widgets solution increased…

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Evansville Teachers FCU Hosts Webinar on Enabling a Sales Culture While Improving Service

Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU demonstrates how she quickly went from an overloaded staff to self-sufficient, lead-producing frontline employees.   In this webinar, Tami illustrates the positive service and financial impacts that SilverCloud Compass has had on their front-line staff and call center.  Just two months after implementation, Evansville Teachers FCU has…

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Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and training. Bank of Oak…

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SilverCloud’s Compass Solution Tackles Employee Questions, While Managing The Masses of Documents

SilverCloud’s Compass Solution Tackles Employee Questions, While Managing The Masses of Documents

Every bank or credit union faces the challenge of managing thousands of pages of policies and procedures, and product information.  Over time, these libraries of documents can become a nightmare for front line staff to search as well as for departments to easily update. Creditunions.com recently highlighted the efforts of several credit unions who undertook…

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Arizona Federal: The Secret to 95% Employee Satisfaction

How Arizona Federal Credit Union’s Employees get ANSWERS From Their Intranet and Free up Key Go-To People Cathy Roelle, VP of Teleservices demonstrates Arizona Federal’s approach to improving their intranet. Arizona Federal Credit Union faced a problem. Employees were not able to access the information they needed quickly or efficiently through their intranet, which meant…

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Smart Financial Presents: How to Provide Superior Service

Michael Warrell, Senior Vice President of Member Services at Smart Financial Credit Union located in Houston TX, shares how he has been able to provide his members with superior service while boosting sales. Mike’s approach to service has delivered: 138% increase in direct deposit usage from 8% to 46% 372% increase in new credit card…

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Denali Alaskan: Self-Service Innovation

Self-Service Innovation: How to profit from a stronger workforce Judie Miller, VP of Call Center Operations & eServices breaks down Denali Alaskan Federal Credit Union’s approach to strategically facilitating a higher level of service across channel for their consumers, while increasing their bottom line. Denali tapped in to the power of a stronger workforce at…

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