Answer 95% of consumer questions immediately and virtually eliminate technology calls, while proactively offering new product recommendations to increase share of wallet.
Customers are able to easily search and find the answer to their questions without clogging up your call center. Repetitious questions like, “How do I reset my online banking password?”
Create a clear path on your homepage to a place where customers can get answers to the most commonly asked support questions.
Mergers, conversions, new technology, product
launches — a change is implemented and the phones light up. An already clogged call center is now overloaded. But with Breeze big changes don’t need to be a big deal.
Pre-empt the most typical customer concerns around mergers. Instead of adding head count to help smooth the transition, let SilverCloud do the work.
Activate Breeze across your website and abate the flood of calls created by big changes like online conversions. By contextually displaying the questions that are most likely on customers’ minds, fears are quelled and calls are diminished.
Pesky disruptions, like EMV cards, stir up questions and disrupt your call center for months on end. Cap that disruption with top content widgets strategically placed across your digital channels.
Significantly increase consumer engagement and conversion by leveraging customer query data and giving visitors immediate and straightforward
answers to their questions.
Breeze produces targeted answers and pairs them with dynamic and strategically placed CTAs, guiding customers along a unique and personalized journey that culminates in the opening of a new account or the purchase of a new product.
Using dynamic Top Content Widgets, Breeze anticipates what information a customer will need next based on the page they are on and the content they are reading. By anticipating a customer’s next question, Breeze speeds up the sales process, effortlessly moving the customer down the sales funnel.
Using built-in analytics and user-friendly dashboards, you can track customer journeys, friction points and behavior across devices — plus, easily identify the most frequently asked customer questions, so you can improve your marketing efforts and create targeted, informed campaigns.