Created exclusively for banks and credit unions, the SilverCloud resource center offers actionable tools, tips and advice on how to improve customer service, marketing and employee training in order to control costs and grow revenue.
A positive customer experience is essential to the success and growth of any bank or credit union.Download eBook
Who: Headquartered in Endwell, NY, Visions Federal Credit Union was founded in 1966 and currently serves 180,000 members with 44 branches and over $3.5 billion in assets
When: Visions Federal Credit Union implemented SilverCloud’s Top Content Widgets in March of 2015.
Silvercloud Breeze is a solution for banks and credit union’s customers and members to come to their digital channels and get the answers to their questions.
Transcript of Video:
Wes Barry, VP of Retail Banking, Institution for Savings: Well, before we had compass, we had information sort of all over the place. It might have been on network bank share drives, or a rudimentary internet that we had put together before.
Headquartered in Newburyport, Mass., Institution for Savings is one of the oldest mutual banks in the country, with $2.7 billion in assets and seven branches serving communities on the North Shore. Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings.
Headquartered in New York, NY, BankMobile, a division of Customers Bank, is the first digital banking platform in the country to offer free checking and savings accounts without any fees, as well as a line of credit, access to over 55,000 surcharge free ATMs, and a higher savings rate than …
Following the implementation of SilverCloud’s Breeze solution, daily call volume decreased 20% at Bank of Oak Ridge, allowing employees to refocus their efforts toward key initiatives and revenue-driving activities.
This 23-page eBook will teach you how to turn your bank or credit union’s intranet into a valuable resource, sales tool and revenue driver.Download eBook
This 29-page eBook will discuss 13 innovative and effective ways banks and credit unions can grow new accounts and increase share of wallet.Download eBook
Cathy Roelle, VP of Teleservices at Arizona Federal Credit Union, provides insight into how she was able to increase the consistency, availability,and accuracy of information at her institution while positively impacting the bottom line and employee and member satisfaction.
Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut-costs and drive new opportunities at her credit union.
Marlo Hirl, VP of Marketing at Mill City Credit Union demonstrate how their focus on channel development with the use of SilverCloud has accelerated their member communications and member satisfaction to deepen relationships.