It’s no secret. With more than 500 million active users, Facebook has become the most popular community on the internet. For brands, being on Facebook is more than expected – it can be the tipping point for major purchase decisions. Are Facebook experiences falling in your favor?

With SilverCloud Breeze for Facebook you can provide your current and prospective customers with superior customer service and support DIRECTLY IN FACEBOOK. The benefits include:

• Immediate support – 95% of fan questions will be answered instantly
• Improved customer retention and loyalty – superior customer service provided directly within Facebook.
• Enhanced brand presence – fans can quickly easily learn more about you and your services
• New revenue opportunities – present fans with relevant products and service opportunities based on the content they are engaging with
• Easy installation – Breeze for Facebook can be installed on your page within 24 hours or less

Credit Union Times article on SilverCloud in Facebook:
Pushing Knowledge Management Tools onto Social Channel 6.29.2011