Silvercloud Breeze
Turn Your Digital Channels into Top Performing Sales and Support Agents
Breeze is a digital experience application for banks and credit unions that integrates across digital channels to improve service and sales. With Breeze your institution can provide customers with answers to their support questions and valuable financial expertise they need to make an informed purchasing decision — and ensure that your digital channels become just as lucrative as your brick and mortar branches.
Breeze Will Enable Your Bank or Credit Union To:
- Increased loan growth above the national average
- Digital 24/7 customer self-service
- A 20% improvement in call center efficiency
- A robust centralized tool for complaint and case management
- Increased share of wallet and new business
Silvercloud Compass
Make Your Intranet Work for You,
Not Against You
Compass is a policy and procedure application that turns your bank or credit union’s intranet into the number one employee tool — giving your staff instant access to the policy, product and procedure information they need, when they need it. As an intranet add-on Compass works seamlessly with all the popular intranet solutions on the market today, including SharePoint and Passageways.
Compass Will Enable Your Bank or Credit Union To:
- Improve customer response time with instant and accurate answers 99% of the time
- Turn your front-line employees into the financial experts
- Free up your go-to subject matter experts from redundant questions
- Drastically decrease employee turnover by increasing confidence
175+ banks, credit unions and lenders are already using SilverCloud to provide customers and members with immediate answers to their questions.
"SilverCloud mitigated the would be flood of redundant calls to the call center during an online banking conversion."
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud. Because of that, we were able to reallocate resources to more revenue generating tasks."
"I like how the solution piques consumer interest - and how the reporting shows where the stumbling blocks are in their loan journey."