Make Answers Your Secret Weapon

Give consumers and employees the answers they need to take action.

Self-Service Answers are How Successful Banks and Credit Unions Compete

Your institution invests heavily in technology and data, but little in content. Custom support answers guide your consumers and employees from question to action.

Improve call center metrics
Provide 24/7 support
Increase mobile and online banking engagement and adoption

Get Engaged

Improve service levels
Decrease training hours and resources
Decrease exceptions and risk

Get Streamlined

Self-Service Answer Platform

Every bank and credit union is looking to improve customer experience and employee productivity. Your institution invests heavily in technology and data, but little in content. Custom support answers guide your consumers and employees from question to action to improve customer experience and employee productivity.

Why Banks & Credit Unions Love SilverCloud

Enable consumers and employees to get the most out of your technology and data with instant, actionable answers.

Industry Specific Platform
Content Specialists
Banking Insights and Expertise

Give Them The Answers

People Who Love SilverCloud

Over 200 banks and credit unions use SilverCloud to thrive in the digital world

“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. ”

Tami Tenbarge, Director of Sales & Employee Development

Evansville Teachers Federal Credit Union

“I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. ”

Rosalyn Hudson, AVP of Member Services

Sharonview Federal Credit Union

“It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ”

Ken Bloomfield, Vice President Digital Experience

Harborstone Credit Union

“SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth.”

Tom Novak, Director of Digital Banking

Visions Federal Credit Union

“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. Compass creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. ”

Tammy Roeger, Senior Vice President of Retail Banking

Institution for Savings

The Numbers Say It All

Enable your employees and consumers to self-serve and watch your call center metrics improve and digital engagement and adoption grow.

98%

98% of Arizona Federal Credit Union employees report they go to SilverCloud first instead of asking subject matter experts.

-64%

Bank of Oak Ridge experienced a 64% decrease in technology related support calls.

+12%

Evansville Teachers Federal Credit Union immediately saw a 12% increase in closed referrals.

Must Have Resources

On Demand Webinar: November 8th, 2018: Top 4 Strategies To Improve Your Service Level Metrics in Your Bank or CU Call Center

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On Demand Webinar: October 3rd, 2018: How to Build Employee Confidence to Improve the Member Experience

View Recording

The 2017 Credit Union Contact Center Benchmark Survey Results

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