Supporting Your Customers During COVID-19

deliver digital support

Deliver the support that’s missing in your digital and employee channels.
Transform old, manual ways with support that is easy to find, follow, and manage. We automate the creation, management and delivery of support knowledge so you can:

Streamline support and product experiences

 

Reduce support costs and complaints

 

Elevate employee confidence and productivity

 

Help Your Customers Help Themselves

Deliver the Digital Support Your Customers Need NOW

As we collectively navigate the realities of COVID-19,  communication and self-service is more important than ever. The need for banks and credit unions to deliver digital support and service has never been greater.

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Two Purpose-Built Support Solutions
  • 24/7 automated self-service via chatbot, contextual widgets and search
  • Deliver consistent, engaging answers that guide your customers
  • Improve the experience with the insights, tools and integrations needed to deliver better self-service
Deliver Self-Service
  • Procedure Management that makes information easy to find, follow, and manage
  • Empower your staff with answers they will actually use
  • Create a single source of truth across your institution that is easy to manage and maintain
Empower Your Employees

Learn Why Over 200+ Financial Institutions Choose SilverCloud to Deliver Better Support

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The ONLY Bank-Specific, Turn-Key Chatbot

From simple how-to questions such as reset password, to journeys like open an account, your consumers demand easy-to-use tools that help them whenever and wherever they are. We’ve taken our years of banking consumer support experience to deliver the only bank-specific, turn-key chatbot.

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Why Banking Consumers Switch

Do you know the real reasons consumers leave your financial institution?

Download this eBook to learn consumers’ top frustrations that lead to defection and actionable ways to prevent them from leaving your institution for another.

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Learn From the Best
Our customers, who have leveraged the power of self-service, to grow more efficiently
“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. View the Success Story
Tami Tenbarge, Director of Sales & Employee Development
Evansville Teachers Federal Credit Union
“I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. Read the Success Story
Rosalyn Hudson, AVP of Member Services
Sharonview Federal Credit Union
“It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ”
Ken Bloomfield, Vice President Digital Experience
Harborstone Credit Union
“SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth. Read the Success Story
Tom Novak, Director of Digital Banking
Visions Federal Credit Union
“With SilverCloud's Consumer Support's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. Read the Success Story
Jason Woods,Vice President, Manager of Interactive Services
Bank of Oak Ridge
“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. SilverCloud's Employee Support creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. Read the Success Story
Tammy Roeger, Senior Vice President of Retail Banking
Institution for Savings
The Numbers Say It All
Enable your employees and consumers to self-serve and watch your call center metrics improve and digital engagement and adoption grow.
98%
98% of Arizona Federal Credit Union employees report they go to SilverCloud first instead of asking subject matter experts.
View Case Study
-64%
Bank of Oak Ridge experienced a 64% decrease in technology related support calls.

View Case Study
+12%
Evansville Teachers Federal Credit Union immediately saw a 12% increase in closed referrals.

View Case Study

Tools to Get Started