Make Self-Service Your Secret Weapon

Give consumers and employees the answers they need to take action.

Grow More Efficiently With Consumer and Employee Self-Service Solutions

Give your consumers and employees answers that are easy to find, follow, & use and watch your contact center volumes drop, your product engagement increase, and consumer experience improve

Improve call center metrics
Increase digital engagement
Provide 24/7 support

Get Engaged

Improve service levels
Decrease training hours and resources
Decrease exceptions and risk

Get Streamlined

Self-Service Platform

Banks and credit union are looking to grow more efficiently. They invest heavily in technology and data, but little in self-service answers. Self-service answers guide your consumers and employees from question to action to reduce call volumes & improve service levels, increase product per consumer and grow without adding headcount.

Why Banks & Credit Unions Love SilverCloud

Over 200 leading banks and credit unions across North America have chosen SilverCloud for our:

Industry-Specific Platform
Content Specialists
Banking Insights and Expertise

Give Them The Answers

Learn From the Best

Our customers, who have leveraged the power of self-service, to grow more efficiently

“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. ”

Tami Tenbarge, Director of Sales & Employee Development

Evansville Teachers Federal Credit Union

“I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. ”

Rosalyn Hudson, AVP of Member Services

Sharonview Federal Credit Union

“It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ”

Ken Bloomfield, Vice President Digital Experience

Harborstone Credit Union

“SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth. Read the full case study.”

Tom Novak, Director of Digital Banking

Visions Federal Credit Union

“With SilverCloud's Consumer Self-Service's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. Read the full case study. ”

Jason Woods,Vice President, Manager of Interactive Services

Bank of Oak Ridge

“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. SilverCloud's Employee Self-Service creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. Read the full case study.”

Tammy Roeger, Senior Vice President of Retail Banking

Institution for Savings

The Numbers Say It All

Enable your employees and consumers to self-serve and watch your call center metrics improve and digital engagement and adoption grow.

98%

98% of Arizona Federal Credit Union employees report they go to SilverCloud first instead of asking subject matter experts.

-64%

Bank of Oak Ridge experienced a 64% decrease in technology related support calls.

+12%

Evansville Teachers Federal Credit Union immediately saw a 12% increase in closed referrals.

Must Have Resources

2,000 Opportunities You’re Missing Each Month in Your Digital Channels

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On Demand Webinar: May 14th 2019: What Bankers Can Learn from Netflix

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The Top 25 Search Terms on Banking Websites & How You Leverage Them to Lower Call Volume and Improve Products Per Consumer

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