Help My Customers                          Help My Employees

An answer for every question. Wherever and whenever.
SilverCloud’s answer platform provides your customers seamless access to information across all your digital channels while also providing your employees the information they need to serve and service your customers.

Deliver great customer experiences

 

Increase employee productivity & efficiency

 

Drive Deposit & Lending Growth

 

Help Your Customers Help Themselves

Deliver the Digital Support Your Customers Need NOW

As we collectively navigate the realities of COVID-19,  communication and self-service is more important than ever. The need for banks and credit unions to deliver digital support and service has never been greater.

Learn How Easy It Is

250M+ Questions Answered. 200+ Financial Institutions.

3 Trends Financial Institutions Can’t Ignore in 2021

The top 3 trends that are most critical for banks and credit unions to act on to exceed customer expectations, improve efficiency and drive growth. 

+  What FIs can do in 2021 to achieve them

Download Now

2021 Banking trends ebook

Learn From the Best
Our customers, who have leveraged the power of self-service, to grow more efficiently
“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. View the Success Story
Tami Tenbarge, Director of Sales & Employee Development
Evansville Teachers Federal Credit Union
“I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. Read the Success Story
Rosalyn Hudson, AVP of Member Services
Sharonview Federal Credit Union
“It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ”
Ken Bloomfield, Vice President Digital Experience
Harborstone Credit Union
“SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth. Read the Success Story
Tom Novak, Director of Digital Banking
Visions Federal Credit Union
“With SilverCloud Customer Self-Service's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. Read the Success Story
Jason Woods,Vice President, Manager of Interactive Services
Bank of Oak Ridge
“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. SilverCloud's Employee Knowledge Management creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. Read the Success Story
Tammy Roeger, Senior Vice President of Retail Banking
Institution for Savings
The Numbers Say It All
Enable your employees and consumers to self-serve and watch your call center metrics improve and digital engagement and adoption grow.
98%
98% of Arizona Federal Credit Union employees report they go to SilverCloud first instead of asking subject matter experts.
View Case Study
-64%
Bank of Oak Ridge experienced a 64% decrease in technology related support calls.

View Case Study
+12%
Evansville Teachers Federal Credit Union immediately saw a 12% increase in closed referrals.

View Case Study