SilverCloud Inc. | Support Solutions for Banks and Credit Unions

Change the way you deliver service, support, and experiences

The knowledge management platform built for banking

Help My Customers Help My Employees

Transform old, manual ways with answers that are easy to find, follow, and manage.

The platform built for financial institutions that delivers the required technology, content, and expertise so you can:

Streamline support and product experiences

Reduce support costs and complaints

Elevate employee confidence and productivity

Help Your Customers Help Themselves

Deliver the Digital Support Your Customers Need NOW

As we collectively navigate the realities of COVID-19, communication and self-service is more important than ever. The need for banks and credit unions to deliver digital support and service has never been greater.

Learn How Easy It Is

Two Purpose-Built Support Solutions

24/7 digital service & support via chatbot, contextual widgets and search
Deliver consistent, engaging answers that guide your customers
Improve the experience with the insights, tools and integrations needed to deliver better self-service

Deliver Self-Service

Procedure Management that makes information easy to find, follow, and manage
Empower your staff with answers they will actually use
Create a single source of truth across your institution that is easy to manage and maintain

Empower Your Employees

Learn Why Over 200+ Financial Institutions Choose SilverCloud to Deliver Better Support

Show Me

The ONLY Bank-Specific, Turn-Key Chatbot

From simple how-to questions such as reset password, to journeys like open an account, your consumers demand easy-to-use tools that help them whenever and wherever they are. We’ve taken our years of banking consumer support experience to deliver the only bank-specific, turn-key chatbot.

Learn More

Delivering the 24/7 Customer Experience: Essential Guide for Banking

The 5 Must Haves to Help Your Customers Answer Every Question and Complete Every Task

Learn From the Best

Our customers, who have leveraged the power of self-service, to grow more efficiently

“Staff don’t need to be trained on elaborate sales techniques. They just have to know enough about the product to explain it and field questions. That’s where employees get stuck on sales. They’re afraid that if there’s a question they won’t know how to answer it. SilverCloud gives them the confidence they need. View the Success Story ”

Tami Tenbarge, Director of Sales & Employee Development

Evansville Teachers Federal Credit Union

“I’m ecstatic about how it’s working…We send you stuff, and you take care of it and follow our instructions on it. You all are making me look good which I appreciate. Read the Success Story ”

Rosalyn Hudson, AVP of Member Services

Sharonview Federal Credit Union

“It’s been said many times, by many brilliant leaders, 'Employees are a company’s greatest asset.' I’m validating that our growing relationship with SilverCloud is a direct reflection on your team and their efforts – from development, though sales and servicing. Everyone clearly understands that we succeed together. ”

Ken Bloomfield, Vice President Digital Experience

Harborstone Credit Union

“SilverCloud delivered more engagement and more qualified applicants, allowing lending officers to focus on higher yields than in previous years. We more than doubled our internal goal with a 21% increase in mortgage growth. Read the Success Story”

Tom Novak, Director of Digital Banking

Visions Federal Credit Union

“With SilverCloud's Consumer Support's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. Read the Success Story ”

Jason Woods,Vice President, Manager of Interactive Services

Bank of Oak Ridge

“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. SilverCloud's Employee Support creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. Read the Success Story”

Tammy Roeger, Senior Vice President of Retail Banking

Institution for Savings

The Numbers Say It All

Enable your employees and consumers to self-serve and watch your call center metrics improve and digital engagement and adoption grow.

98%

98% of Arizona Federal Credit Union employees report they go to SilverCloud first instead of asking subject matter experts.
View Case Study

-64%

Bank of Oak Ridge experienced a 64% decrease in technology related support calls.

View Case Study

+12%

Evansville Teachers Federal Credit Union immediately saw a 12% increase in closed referrals.

View Case Study