Recorded Webinar

4 Ways to Deliver a Better Customer Experience in the New Banking Normal

Six or more channels. That’s the number of channels the average customer uses to interact with their financial institution — and the minimum number of channels FIs need to manage. The result? A customer experience that is fragmented, inconsistent, and difficult to manage.

Watch the on demand webinar to learn 4 actionable steps banks and credit unions can take to:

  • Improve customer experience across all channels – digital and non-digital
  • Make information easy to find, follow, and actionable
  • Deliver access to support info ubiquitously
  • Empower frontline staff to deliver a consistent customer experience

Speakers

DJ Haskins
VP of Strategy
SilverCloud Inc.
Caroline Platkiewicz
Insights Manager, SilverCloud
SilverCloud Inc.

Watch the Webinar

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