As we collectively navigate the realities of COVID-19, communication and self-service are more important than ever. The need for banks and credit unions to deliver digital service & support has never been greater. And Chatbots are the channel banking consumers want to use. We’ve seen a 100% increase in usage of our Chatbot since COVID-19 started and its only increasing. SilverCloud has the only smart Banking Chatbot that can be quickly deployed so you start can delivering the service & support your customers need now.
Launch in weeks with a fully custom knowledge that answers hundreds of questions from day!
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SilverCloud is the only banking-specific chatbot that comes with a fully loaded knowledgebase so you can launch quickly. Customized to your financial institution, it comes with product, technology and support content to answer the hundreds of unique questions your customers are asking.
“We implemented SilverCloud at the end of 2019. It was an excellent self-service tool immediately. However, it has proven to be exponentially more important through the COVID-19 Pandemic. So glad we were already up and running. The team at SilverCloud helps us constantly improve. We are updating often which is improving our MX continuously.”-Laura Pryor, American 1 Credit Union
Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.
Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.