As banking continues its shift to digital first, consumers are looking for ways to communicate with you. From simple how-to questions such as reset password, to journeys like open an account, your consumers demand easy-to-use tools that help them whenever and wherever they are. We’ve taken our years of banking consumer support experience to deliver the only bank-specific, turn-key chatbot that allows you to:
Live in 30 days with a 6-month satisfaction guarantee
While there are endless vendors touting banking chatbots today, the dirty little secret no one talks about is the REALITY of implementing a successful chatbot. A successful chatbot requires content that not only answer questions, but engages consumers in a journey; leverages a proven process that ensures the experience is constantly improving and bank-grade technology. The SilverCloud Chatbot delivers all 3 without major investments in time, resources or budget.
Ensure you’re deploying the right support and product content from day one with a team that builds the content for you:
The experience and process that ensures you launch in 30 days and it constantly improves:
Banks and credit unions have unique needs that require an industry-specific platform:
Chatbots are great at handling high-volume questions and guiding your consumers down high-value journeys. But there will always be a percentage of questions that require human intervention. Consumer’s number one frustration is starting in one channel, being forced to switch channels, and having to start over. With the SilverCloud Chatbot and LivePerson integration, we’re able to provide a frictionless experience that keeps your consumer in the same chatbot interface, while providing your agent the context of what your consumer is looking for.