The ONLY Bank-Specific, Turn-key Chatbot
As banking continues its shift to digital first, consumers are looking for ways to communicate with you. From simple how-to questions such as reset password, to journeys like open an account, your consumers demand easy-to-use tools that help them whenever and wherever they are. We’ve taken our years of banking consumer support experience to deliver the only bank-specific, turn-key chatbot that allows you to:
- Lower support costs
- Improve product engagement
- Deliver a better experience
Live in 30 days with a 6-month satisfaction guarantee
Do you know what to look for in a
banking chatbot solution?
Learn the difference between the industry hype vs. reality of the 3 components required to successfully deploy a banking chatbot.
SilverCloud’s Chatbot is built to be live in 30 days and work from day one
Easily deliver the self-service experience that banking consumers demand
While there are endless vendors touting banking chatbots today, the dirty little secret no one talks about is the REALITY of implementing a successful chatbot. A successful chatbot requires content that not only answer questions, but engages consumers in a journey; leverages a proven process that ensures the experience is constantly improving and bank-grade technology. The SilverCloud Chatbot delivers all 3 without major investments in time, resources or budget.
Content Built For You
Ensure you’re deploying the right support and product content from day one with a team that builds the content for you:
- The most robust database of banking consumer queries that ensure you’re answering the right questions from day one
- SilverCloud creates AND continually optimizes all answers and guided conversations based on analytics so it’s constantly getting smarter
- Easily deployed across mobile & online banking and website to ensure your reaching your consumers where they are
Optimizing For Continued Success
The experience and process that ensures you launch in 30 days and it constantly improves:
- The industry best practices that ensure you are live in 30 days with a solution that works
- Data driven recommendations that ensure the chatbot is not only getting smarter, but also helping achieve your institution’s objectives
- Guaranteed success: If you aren’t satisfied in 6 months we let you out penalty free
The Technology Bankers Need
Banks and credit unions have unique needs that require an industry-specific platform:
- The bank-grade tools you need to ensure version control, auditing and approval process
- The AI to ensure your chatbot is easy to use and constantly improving
- The industry connectors that allow your consumers to continue their journeys from application to application
Chatbot and LivePerson Integration
Chatbots are great at handling high-volume questions and guiding your consumers down high-value journeys. But there will always be a percentage of questions that require human intervention. Consumer’s number one frustration is starting in one channel, being forced to switch channels, and having to start over. With the SilverCloud Chatbot and LivePerson integration, we’re able to provide a frictionless experience that keeps your consumer in the same chatbot interface, while providing your agent the context of what your consumer is looking for.
Live in 30 Days, SilverCloud Satisfaction Guarantee
SilverCloud is trusted by 200+ banks and credit unions
