Easily deploy and deliver the support and service missing from your digital channels. From simple how-to questions such as reset password, to journeys like open an account, provide your consumers with easy-to-use answers whenever and wherever they are. We’ve taken our years of banking consumer support experience to deliver the only bank-specific, turn-key chatbot that allows you to:

• Support answers that work 24/7 so you can lower support costs.
• Guided conversations that pull your consumers through journeys so you can increase product
• Reporting and analysis so you can finally understand what your consumers are looking for in your digital channels.
• Live in 30 days so you can quickly start delivering a better experience.
• No user licenses or usage fees, just a simple flat fee that makes sense.

Live in 30 days with a 6-month satisfaction guarantee

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Content Built For You

Ensure you’re deploying the right support and product content from day one with a team that builds the content for you:

• The most robust database of banking consumer queries that ensure you’re answering the right questions from day one
• SilverCloud creates AND continually optimizes all answers and guided conversations based on analytics so it’s constantly getting smarter
• Easily deployed across mobile & online banking and website to ensure your reaching your consumers where they are

Optimizing For Continued Success

The experience and process that ensures you launch in 30 days and it constantly improves:

• The industry best practices that ensure you are live in 30 days with a solution that works
• Data driven recommendations that ensure the chatbot is not only getting smarter, but also helping achieve your institution’s objectives
• Guaranteed success: If you aren’t satisfied in 6 months we let you out penalty free

The Technology Bankers Need

Banks and credit unions have unique needs that require an industry-specific platform:

• The bank-grade tools you need to ensure version control, auditing and approval process
• The AI to ensure your chatbot is easy to use and constantly improving
• The industry connectors that allow your consumers to continue their journeys from application to application

Chatbot and LivePerson Integration

Chatbots are great at handling high-volume questions and guiding your consumers down high-value journeys. But there will always be a percentage of questions that require human intervention. Consumer’s number one frustration is starting in one channel, being forced to switch channels, and having to start over. With the SilverCloud Chatbot and LivePerson integration, we’re able to provide a frictionless experience that keeps your consumer in the same chatbot interface, while providing your agent the context of what your consumer is looking for.