Insights for Banks and Credit Unions

TimeTrade SilverCloud Is Now Engageware

TimeTrade SilverCloud Is Now Engageware

New name reflects company’s expertise in customer engagement  TEWKSBURY, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name exemplifies the company’s mission to provide complete customer engagement solutions that enable organizations to more effectively and efficiently engage…

Read more
TimeTrade SilverCloud Announces Self-Service Assistance Package

TimeTrade SilverCloud Announces Self-Service Assistance Package

Comprehensive solution to improve customer experience, increase digital banking adoption in direct response to today’s banking environment  TEWKSBURY, Mass., June 16, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that enables banks and credit unions to quickly increase digital adoption and improve the online…

Read more
TimeTrade SilverCloud Releases ‘Digital-First Banking Trends Report’

TimeTrade SilverCloud Releases ‘Digital-First Banking Trends Report’

TEWKSBURY, Mass.–TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer engagement trends with banks and credit unions over the span of the first year of the pandemic from March 2020 through March 2021. The report is based on usage data of 400+ financial institutions utilizing the…

Read more
The Real Reasons Banking Customers Switch

The Real Reasons Banking Customers Switch

How to Improve Digital Experiences So Customers Stay Connected to Your Financial Institution  As seen in ABA Bank Marketing.  By: DJ Haskins “By identifying the reasons that customers want to switch, and marketing to your strengths in association with those pain points, financial institutions will be able to attract vulnerable customers into their financial institution.”  This recent article, featuring…

Read more
The Ultimate Guide to Fixing Banking Policies & Procedures

The Ultimate Guide to Fixing Banking Policies & Procedures

The Problem with Banking Policies and Procedures Regardless of whether you call the problem a procedure management, policy management, knowledge management, knowledge base, or intranet problem, Banks and Credit Unions all struggle with the same issue. Your policy, procedure and product Information is typically stored as docs or PDFs. Its nearly impossible for your frontline…

Read more
Stimulus 2.0 – What Credit Unions and Banks Need to Know

Stimulus 2.0 – What Credit Unions and Banks Need to Know

How to get ahead of FAQs surrounding the second stimulus packages  A $900 billion economic relief package was signed on December 27, 2020. This package includes a second round of stimulus payments making its way to Americans immediately and hitting bank accounts via direct deposits as early as December 29th, according to the IRS.   Here’s what credit unions and banks need to know to handle the…

Read more
TimeTrade And SilverCloud Unite To Transform Customer Experience

TimeTrade And SilverCloud Unite To Transform Customer Experience

Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass.,  Jan. 12, 2020 –TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and SilverCloud, the leading provider of consumer and employee knowledge management solutions for banks and credit unions have come together (see “TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform”)…

Read more
The Emergence of Human Interfaces for Fintech Software

The Emergence of Human Interfaces for Fintech Software

Humanizing Fintech – Fintech Goes Human Humanizing Fintech Interfaces.  Software is becoming more human-like and easier to use.  Financial institutions are driving customer happiness by humanized banking software with the use of knowledge and conversational banking human interfaces.  From Employees to Members/Customers.  Today both employees and members/customers of financial institutions are using software that’s hard to use. The best designs still lead to confusion and clutter. While design has improved over time, software is still mostly hard to…

Read more
The Revenue Bots Are Coming…. To Sell You Something!

The Revenue Bots Are Coming…. To Sell You Something!

Bots, Bots, Everywhere…  The Future of Automated Financial Sales Finally, it is here. We are enjoying the realities of conversational banking; being able to talk and text using natural language to do “banking-stuff.”    It’s a fun idea, and more than that, it is hugely significant. Bots and conversational banking, using natural language to streamline digital interaction is without a doubt the next…

Read more