Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness. A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…
October 3, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed four new institutions to new products, including: Advantis Credit Union $1.4B Milwaukie, OR Truliant Federal Credit Union $2.4B Winston Salem, NC Community National Bank & Trust of Texas $703M Corsicana, TX Kemba Credit…
July 16, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including: Freedom Credit Union $487M Springfield, MA Local Government Federal Credit Union $1.7B Raleigh, NC Carolinas Telco Federal Credit Union $342M Charlotte, NC Firelands Federal Credit Union $270M…
April 20, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed seven new institutions to new products, including: Stanford Federal Credit Union $2.4B Palo Alto, CA Georgia’s Own Credit Union $2.3B Atlanta, GA Numerica Credit Union $2.1B Spokane Valley, WA IBM Southeast Employees Credit Union…
April 17th, 2018, Portsmouth, NH: Al Rosenbaum, Executive Vice President of Customer Success at SilverCloud, will assist credit union trainers in rethinking their training strategy to achieve institutional goals at the Cooperative Credit Union Association’s (CCUA) 2018 Training Network meeting. Rosenbaum will collaborate with participants around: Why focusing on real-time training rather than traditional training methods is key to reducing repetitive…
January 15, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed twelve new institutions to new products, including: HEB Federal Credit Union $165M San Antonio, TX San Diego County Credit Union $8.2B San Diego, CA First Service Credit Union $671M Houston, TX Affinity Credit Union…
When Bank of Oakridge implemented a self-service solution with 24/7 access across their digital channels, they had no idea how impactful it would be. The credit union quickly saw their daily call volume decrease by more than 20 percent, while the account maintenance backlog dropped more than 66 percent. Customer satisfaction sky rocketed, and employees…
Banks and credit unions, like so many other businesses today, need to implement digital strategies that will help them succeed in an increasingly competitive marketplace. Search engine optimization (SEO) is one of the most important components of such a strategy. But to get SEO right you need to implement several tactics and ensure you are…
October 11, 2017, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed six new institutions to new products, including: Sharonview Federal Credit Union $1.4B Fort Mill, SC Chelsea Groton Bank $1.1B Norwich, CT U.S. Eagle Federal Credit Union $970M Albuquerque, NM Redstone Federal Credit Union $4.8B Huntsville,…
If you are a bank or credit union operating in today’s market, providing an excellent digital experience for your customers and members is likely a top priority. For this blog, we set out to find some of the most innovative credit union and banking software on the market today and noticed a recurring theme: Most…
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