Insights for Banks and Credit Unions

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…

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6 Insights from Banking Chatbot Activity in Q2 2020

6 Insights from Banking Chatbot Activity in Q2 2020

Q2 was a roller coaster ride, to say the least. And not particularly the fun kind. Dealing with the immediate setbacks of the Coronavirus pandemic crisis, financial customers needed support from their financial institutions more than ever. In turn, banks and credit unions had to act fast to adapt to the ever-changing climate – and…

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Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud outline what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs. This webinar was hosted by Creditunions.com  Highlights and key takeaways: 2020: The Year of the Agent The January…

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How Marine Federal Credit Union Keeps Employees Informed and Trained with Employee Support™

How Marine Federal Credit Union Keeps Employees Informed and Trained with Employee Support™

Marine Federal Credit Union leverages SilverCloud’s Employee Support™ to keep employees informed and trained so they can easily and quickly find information to do their jobs. Watch this 15-minute interview – courtesy of CUbroadcast – with Marine Federal Credit Union Training Coordinator, Stephanie Bailey, to hear how SilverCloud delivers information to the fingertips of this…

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As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

Throughout Q2, the company positioned itself to best help financial institutions transitioning to a remote, digital banking environment Portsmouth, N.H., July 30, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced significant Q2 growth and expansion that includes additions to the company’s leadership team, customer base and partnership…

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