How to get ahead of FAQs surrounding the second stimulus packages A $900 billion economic relief package was signed on December 27, 2020. This package includes a second round of stimulus payments making its way to Americans immediately and hitting bank accounts via direct deposits as early as December 29th, according to the IRS. Here’s what credit unions and banks need to know to handle the…
Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 –TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and SilverCloud, the leading provider of consumer and employee knowledge management solutions for banks and credit unions have come together (see “TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform”)…
Humanizing Fintech – Fintech Goes Human Humanizing Fintech Interfaces. Software is becoming more human-like and easier to use. Financial institutions are driving customer happiness by humanized banking software with the use of knowledge and conversational banking human interfaces. From Employees to Members/Customers. Today both employees and members/customers of financial institutions are using software that’s hard to use. The best designs still lead to confusion and clutter. While design has improved over time, software is still mostly hard to…
Bots, Bots, Everywhere… The Future of Automated Financial Sales Finally, it is here. We are enjoying the realities of conversational banking; being able to talk and text using natural language to do “banking-stuff.” It’s a fun idea, and more than that, it is hugely significant. Bots and conversational banking, using natural language to streamline digital interaction is without a doubt the next…
2020 will be remembered for a lot of reasons (most we will want to forget), but for banking it will be remembered as the year that banking truly went digital. An increased dependency on digital banking saw a significant increase in reliance on digital self-service solutions like chatbots and live chat. In a recent webinar,…
American 1 Credit Union services nearly 60,000 members with 17 branch locations across southeast Michigan. Operating under the motto, “Boldly Generous. Convenient. Uncomplicated.” American 1 strives to deliver on those words, especially when it comes to making their products and services accessible to their community. When the COVID-19 pandemic forced shutdowns in the spring of…
Report highlights micro-trends driving the next wave in digital banking, virtual assistants Portsmouth, N.H., November 12, 2020 – SilverCloud, LLC, the only support solution built exclusively for the financial services industry, today released its inaugural monthly research report, SilverCloud Labs: Conversational Banking Trends, analyzing real-time usage data collected from more than 200 financial institutions and 11.9 million end-user sessions. Each…
COVID-19 has impacted us all. But as financial institutions, what impact has COVID-19 had on customer retention and switching? In a recent webinar our friends at Rivel revealed the latest data from the Rivel Banking Benchmarks that outline the impact that COVID-19 has had on customer experience and the top reasons consumers and businesses are…
In our most recent webinar, we address the growing need for centralized knowledge management at financial institutions, and how to master it with 5 best practices. State of Knowledge Management in Banks & CUs 2020 has presented increasing demand for financial support and services. Mortgage loan applications have skyrocketed. There is greater demand for refinancing,…
Fintech Horizons Media Interview that ran September 29, 2020 by Kevin Nafziger – View the full article here Haskins is VP of Marketing at SilverCloud, a Portsmouth, New Hampshire-based company that has provided its knowledge management solution to banks and credit unions for over 15 years. In the interview, Haskins discusses the new challenges FIs and…
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