The Cloud

News, trends and insight on driving growth through consumer engagement

Improve Customer Service at Your Credit Union or Bank with Live Chat

Improve Customer Service at Your Credit Union or Bank with Live Chat

When Bank of Oakridge implemented a self-service solution with 24/7 access across their digital channels, they had no idea how impactful it would be. The credit union quickly saw their daily call volume decrease by more than 20 percent, while the account maintenance backlog dropped more than 66 percent. Customer satisfaction sky rocketed, and employees…

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Grow with SEO: 7 Tips for Banks and Credit Unions

Grow with SEO: 7 Tips for Banks and Credit Unions

Banks and credit unions, like so many other businesses today, need to implement digital strategies that will help them succeed in an increasingly competitive marketplace. Search engine optimization (SEO) is one of the most important components of such a strategy. But to get SEO right you need to implement several tactics and ensure you are…

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SilverCloud Signs Another Six Financial Institution Clients

October 11, 2017, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in creating exceptional bank and credit union experiences, signed six new financial institutions to its products, including:   Sharonview Federal Credit Union       $1.4B               Fort Mill, SC Chelsea Groton Bank                         $1.1B              …

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SilverCloud Signs Six Financial Institution Clients

July 11, 2017, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in creating exceptional bank and credit union experiences, signed six new institutions to new products, including: Marine Federal Credit Union                $731M             Jacksonville, NC Indiana University Credit Union           $934M             Bloomington, IN Hills…

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Need New Ways to Improve Your Bank’s Cross Selling Strategy?

Need New Ways to Improve Your Bank’s Cross Selling Strategy?

Cross-selling is a critical strategy for banks and credit unions looking to generate profit. Fiserv clearly broke down the five reasons why it’s so critical, noting that cross-selling: Is cheaper than acquisition Improves retention Increases wallet share Broadens your profit base Is a “now” opportunity Understanding why cross-selling in the banking industry is so important…

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SilverCloud Expands Five More Bank or Credit Union Clients

IN THE NEWS SilverCloud Expands Five Bank or Credit Union Clients April 27, 2017, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed five new institutions to new products, including: First Financial of Maryland        $980M             Lutherville, MD Department of Labor FCU        …

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