News, trends and insight on driving growth through consumer engagement
With 12 locations serving more than 50,000 members across southern Louisiana and Alabama, Jefferson Financial Federal Credit Union has been a staple of their community since 1966. Operating with a frontline staff of 105 employees, Jefferson Financial FCU takes great pride in providing excellent service to its members. When Jefferson Financial Federal Credit Union set…
Referral and Technology Partner Program aims to connect companies who service banks and credit unions to help them reduce costs and deliver a better experience. PORTSMOUTH, NH, November 5, 2019 — SilverCloud Inc., the provider of automated support for banks and credit unions, has launched a Partner Program for Referral and Technology Partners. The program is…
October 8, 2019, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced ten new financial institutions have selected SilverCloud, including: SAFE Federal Credit Union 1.07b Folsom, CA GHS Federal Credit Union $147m Binghamton, NY West Suburban Bank $2.3b Lombard, Il Flushing Savings Bank $6.95b Uniondale, NY Bayer…
Bonus: 3 things that you need to look for in potential chatbot providers! (Scroll to the bottom) Chatbots are a hot topic in banking. As the shift towards a digital-first world accelerates, we are quickly approaching the intersection of business value and consumer expectations. Banks and credit unions are seeing the benefits of automation –…
There’s no question about it – the world of banking is becoming more self-service oriented, with greater automation to service the needs and demands of today’s digital-savvy consumers. The buzz of chatbots continues to grow louder as large banks like Bank of America with Erica and USAA with their Automated Assistant, to smaller mid-tier banks…
SilverCloud Ranks No. 1809 on the 2019 Inc. 5000 With Three-Year Revenue Growth of 225 Percent Portsmouth, NH, August 19, 2019 – Inc. magazine today revealed that SilverCloud is No. 1,809 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the…
Ever wondered how or why customer service has evolved from “how can I help you?” to, “help yourself”? Check out these top statistics that help explain why companies and consumers alike are leaning into self-service. 92% of online adults use search engines to find answers on the web. Source: Pew Research Internet Survey 91% of…
We live in an on-demand, self-service world. Consumer expectations have changed as our brains have been rewired. We demand the ability to consume content, binge-watch media, browse catalogs with the scroll of a thumb, shop with two-day delivery, catch a ride on the fly, and multitask while speaking commands to a home speaker system with…
As featured on the Financial Brand in June, 2019: Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an…
Is your institution prepared for the stress of a conversion? Banking is evolving… quickly. Keeping up with the expectations of today’s consumers involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Mobile conversions Online Banking conversions Rolling out new features and upgrades – Online Account Opening, Mobile Deposit, Bill Pay…
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