The Cloud

News, trends and insight on driving growth through consumer engagement

Case Study: Visions Federal Credit Union Leverages SilverCloud’s Consumer Self-Service to Gain Double-Digit Growth in Mortgage Loans

Case Study: Visions Federal Credit Union Leverages SilverCloud’s Consumer Self-Service to Gain Double-Digit Growth in Mortgage Loans

EXECUTIVE OVERVIEW Headquartered in Endwell, New York, Visions Federal Credit Union was founded in 1966 and serves 180,000 members with 44 branches and over $3.5 billion in assets. Visions FCU implemented SilverCloud’s Consumer Self-Service in March 2015. SilverCloud’s Top Content Widgets — a feature of the Consumer Self-Service solution — increased mortgage loan growth by 21…

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Case Study: Institution for Savings Utilizes SilverCloud’s Employee Self-Service to Improve Training Procedures and Enhance Internal Efficiencies

Case Study: Institution for Savings Utilizes SilverCloud’s Employee Self-Service to Improve Training Procedures and Enhance Internal Efficiencies

EXECUTIVE OVERVIEW Headquartered in Newburyport, Massachusetts, Institution for Savings is one of the oldest mutual banks in the country, with $2.7 billion in assets and seven branches serving communities on the North Shore. Together with Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings and Wes Barry, Vice President of Retail Banking…

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AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

EXECUTIVE OVERVIEW The Problem: Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information. Siloed departmental information led to inefficiency and inconsistency. The goal of fixing this chronic problem drove the…

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SilverCloud Signs Another Eight Financial Institution Clients

January 1, 2019, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including:   Home Savings Bank $2.8B Youngstown, OH Greater Nevada Credit Union $938M Carson City, NV Dieterich Bank $636M Dieterich, IL Clearview Federal Credit Union $1.2B Moon Township,…

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4 Things to Consider When Searching for an Employee Intranet for Your Bank or Credit Union

4 Things to Consider When Searching for an Employee Intranet for Your Bank or Credit Union

Alternatives to Passageways OnSemble and Microsoft SharePoint Finding the right employee intranet can be an immense endeavor for a bank or credit union. Microsoft’s SharePoint and Passageways OnSemble are often the first to make the list, but may not be the ideal fit for all banks and credit unions. In this blog post we’ll guide…

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4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness.   A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…

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