Comprehensive solution to improve customer experience, increase digital banking adoption in direct response to today’s banking environment TEWKSBURY, Mass., June 16, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that enables banks and credit unions to quickly increase digital adoption and improve the online…
Data reveals banking customers turn to digital at higher rates one year post COVID outbreak It didn’t take long for people to surmise that COVID would “forever change the way we [insert adjective of choice].” Live, work, dress, exercise, socialize, etc. Within weeks (if not days) of the stay-at-home mandate in mid-March 2020, countless headlines…
TEWKSBURY, Mass.–TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer engagement trends with banks and credit unions over the span of the first year of the pandemic from March 2020 through March 2021. The report is based on usage data of 400+ financial institutions utilizing the…
How to Improve Digital Experiences So Customers Stay Connected to Your Financial Institution As seen in ABA Bank Marketing. By: DJ Haskins “By identifying the reasons that customers want to switch, and marketing to your strengths in association with those pain points, financial institutions will be able to attract vulnerable customers into their financial institution.” This recent article, featuring…
The Problem with Banking Policies and Procedures Regardless of whether you call the problem a procedure management, policy management, knowledge management, knowledge base, or intranet problem, Banks and Credit Unions all struggle with the same issue. Your policy, procedure and product Information is typically stored as docs or PDFs. Its nearly impossible for your frontline…
How to get ahead of FAQs surrounding the second stimulus packages A $900 billion economic relief package was signed on December 27, 2020. This package includes a second round of stimulus payments making its way to Americans immediately and hitting bank accounts via direct deposits as early as December 29th, according to the IRS. Here’s what credit unions and banks need to know to handle the…
Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 –TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and SilverCloud, the leading provider of consumer and employee knowledge management solutions for banks and credit unions have come together (see “TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform”)…
Humanizing Fintech – Fintech Goes Human Humanizing Fintech Interfaces. Software is becoming more human-like and easier to use. Financial institutions are driving customer happiness by humanized banking software with the use of knowledge and conversational banking human interfaces. From Employees to Members/Customers. Today both employees and members/customers of financial institutions are using software that’s hard to use. The best designs still lead to confusion and clutter. While design has improved over time, software is still mostly hard to…
Bots, Bots, Everywhere… The Future of Automated Financial Sales Finally, it is here. We are enjoying the realities of conversational banking; being able to talk and text using natural language to do “banking-stuff.” It’s a fun idea, and more than that, it is hugely significant. Bots and conversational banking, using natural language to streamline digital interaction is without a doubt the next…
2020 will be remembered for a lot of reasons (most we will want to forget), but for banking it will be remembered as the year that banking truly went digital. An increased dependency on digital banking saw a significant increase in reliance on digital self-service solutions like chatbots and live chat. In a recent webinar,…
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