The Cloud

News, trends and insight on driving growth through consumer engagement

SilverCloud Inc. Launches Partner Program

Referral and Technology Partner Program aims to connect companies who service banks and credit unions to help them reduce costs and deliver a better experience. PORTSMOUTH, NH, November 5, 2019 — SilverCloud Inc., the provider of automated support for banks and credit unions, has launched a Partner Program for Referral and Technology Partners. The program is…

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10 New Financial Institutions Select SilverCloud

10 New Financial Institutions Select SilverCloud

October 8, 2019, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced ten new financial institutions have selected SilverCloud, including: SAFE Federal Credit Union 1.07b Folsom, CA GHS Federal Credit Union $147m Binghamton, NY  West Suburban Bank $2.3b Lombard, Il Flushing Savings Bank $6.95b Uniondale, NY Bayer…

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10 Things You Need to Know Before Implementing a Banking Chatbot

10 Things You Need to Know Before Implementing a Banking Chatbot

There’s no question about it – the world of banking is becoming more self-service oriented, with greater automation to service the needs and demands of today’s digital-savvy consumers.  The buzz of chatbots continues to grow louder as large banks like Bank of America with Erica  and USAA with their Automated Assistant, to smaller mid-tier banks…

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The Best Customer Service is Self-Service: 9 Stats Pointing To Why Customers Want to Help Themselves

The Best Customer Service is Self-Service: 9 Stats Pointing To Why Customers Want to Help Themselves

Ever wondered how or why customer service has evolved from “how can I help you?” to, “help yourself”?  Check out these top statistics that help explain why companies and consumers alike are leaning into self-service. 92% of online adults use search engines to find answers on the web. Source: Pew Research Internet Survey 91% of…

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Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

As featured on the Financial Brand in June, 2019: Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an…

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Thriving During a Merger, Mobile, or Online Conversion

Thriving During a Merger, Mobile, or Online Conversion

Is your institution prepared for the stress of a conversion? Banking is evolving… quickly. Keeping up with the expectations of today’s consumers involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Mobile conversions Online Banking conversions Rolling out new features and upgrades – Online Account Opening, Mobile Deposit, Bill Pay…

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SilverCloud’s Curated Best-of-Netflix List

SilverCloud’s Curated Best-of-Netflix List

Netflix has made its way into the hearts, homes — and wallets — of America’s households. It’s easy-to-use interface, compelling content, and superb customer experience keep us coming back for more. What can credit unions and banks learn from Netflix’s digital prowess to better service and engage their own members /customers, and increase products per consumer?…

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