Insights for Banks and Credit Unions

COCC and SilverCloud Raise the Bar on Self-Service Banking Support

COCC and SilverCloud Raise the Bar on Self-Service Banking Support

Portsmouth, August 27, 2013 – COCC has partnered with SilverCloud Incorporated to help banks and credit unions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels.

Today’s partnership combines SilverCloud’s advanced self-service solutions with COCC’s equally superior core technology to help bank customers and credit union members find answers to their questions instantly; increasing satisfaction and reducing the demand for call center support across every channel at a bank or credit union. Organizations powered by SilverCloud’s Consumer Support solution have experienced a 75% reduction in email volume and 23% reduction in call center costs, meanwhile increasing loans and product adoption.

As account holders use more banking channels, access to consistent, accurate information has grown in importance for our bank and credit union clients,” commented Joe Trafton, SVP and Chief Strategic Officer at COCC. “SilverCloud’s products enable our clients to provide the best possible self-service while ensuring that information is consistent, delivered at lower cost, and tailored to increase revenue – all critical business objectives for banks and credit unions right now.”

SilverCloud is a technology provider to the financial industry, focusing on profitable self-service solutions. The company’s easy-to-launch knowledge base products help to unify a bank or credit union’s service channels so that information is consistent, accurate, and easily accessible to the end consumer. More than 300 banks and credit unions use SilverCloud’s products to increase their competitive position and their operational efficiency. Institutions can be implemented in less than 20 hours and operating at 100% with very little impact to their in-house resources.

“Everyone at SilverCloud is looking forward to working with the COCC team and broadening our relationships with banks and credit unions in the Northeast region. COCC has an exemplary reputation in the industry and we are proud to be part of their trusted product line,” stated SilverCloud’s CEO, Scott Cornell.

About SilverCloud, Inc.

Portsmouth, NH-based SilverCloud is the self-service solution for premier banks and credit unions. SilverCloud harnesses the power of technology, specialists, and industry insights and expertise delivered via Digital Support Solutions to help financial institutions successfully and effortlessly compete in the digital age. Successful banks and credit unions utilize SilverCloud to improve service and increase productivity that leads to more growth. For more information, visit

About COCC

COCC is a mutually-owned core technology service for banks and credit unions throughout the northeastern United States. One of the fastest growing companies of its kind in the nation, COCC recently earned praise from its Massachusetts clients who voted the company #1 in banking technology in 2012. COCC has also been recognized as a 2013 Best Place to Work in Connecticut and a Top Workplace in 2011 and 2012. COCC has been a member of the FinTech 100 for the past five years and is currently the sixth largest financial technology service in the US. The company’s complete suite of innovative outsourced technology services are based on an advanced, relational platform that maximizes client flexibility and efficiency. With clients as owners, service comes first. For more information, please visit