Insights for Banks and Credit Unions

SilverCloud Employee Spotlight: Q&A with Jacy Abasciano, Knowledge Management Analyst

SilverCloud Employee Spotlight: Q&A with Jacy Abasciano, Knowledge Management Analyst

SilverCloud job Jacy Knowledge Management Analyst



Jacy Abasciano
Knowledge Management Analyst
3 Years at SilverCloud

Explore SilverCloud Jobs>>

Q: What attracted you to working at SilverCloud?

A: I knew the CEO and his kids through homeschooling! I was at their house for a football playoff game and I got into a discussion about how I had recently decided to look for a new job within my field of study (Communications – Professional Writing). The CEO described SilverCloud and the content growth path and I immediately knew it was something I wanted to be a part of! He told me, “It’s hard to get a job here! We only hire the best.” I took it on, applied for an internship at 17, and I am so honored to be where I am today!

Q: What does a typical day look like in your role as a Knowledge Management Analyst?

A: My typical days vary week to week but I am always hands-on with our customers’ consumer content, internal projects, and I’ve recently stepped into some content consultancy. I create new content, refresh existing content, design, and verify chatbots, customize our customers’ knowledgebase, and innovate with my team!

Q: What do you enjoy most about working at SilverCloud?

A: I love writing and working with content. It is so exciting to me to see our customers’ knowledge organized in efficient and accessible ways. Seeing the way my work impacts SilverCloud and our customers has been such a rewarding experience! One of the best things about this company is that no one’s position is extra or menial and I have had some much fun in my role here.

Q: What is the most rewarding part of your job?

A: The most rewarding part of being a Knowledge Management Analyst is working with my team (shout out to Alvin and Jack) and learning new skills. I know as an employee here, there are endless ways for me to both grow and improve myself, personally and professionally!

Q: What is your passion project or hobby?

A: I am an artist, a musician, and a fitness nut! I love to spend time on my SurfSkate board and at the beach. I have recently written and recorded some original songs and I love calisthenics and challenging myself physically.

Curious about what it’s like to work at SilverCloud? Learn about what makes us tick!

Want to join our team? Check out our job postings here and follow us on LinkedIn.