The Cloud

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Case Study: Evolve Credit Union saves money, improves call center service and grows within 1 year of SilverCloud implementation

Case Study: Evolve Credit Union saves money, improves call center service and grows within 1 year of SilverCloud implementation

Tori Burton, VP of Marketing at Evolve Credit Union of El Paso, Texas, demonstrates what her organization has done to provide superior service, cut costs, and drive new opportunities at Evolve Credit Union.

Tori illustrates the positive service and financial impacts to her credit union’s call center and online channels. Some of the results within the first 12 months of Evolve Credit Union’s usage of SilverCloud include:

  • Evolve’s self-service volume increased 290%
  • Their consumer self-service rate now averages 98%
  • Reduced overall call center volume by 15%
  • Reduced abandoned calls by 37%
  • Reduced re-routed calls by 92%
  • Converted their online banking with no increase in call volume

Evolve now has 24/7 self-service and has more targeted product and loan promotion. View the webinar to learn more about the benefits of SilverCloud’s Consumer Support and the positive impact it has had for Evolve Credit Union.