News, trends and insight on driving growth through consumer engagement
As featured on the Financial Brand in June, 2019:
Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an intent to act.
Ever wondered how or why customer service has evolved from “how can I help you?” to, “help yourself”?
Check out these top statistics that help explain why companies and consumers alike are le…
We live in an on-demand, self-service world. Consumer expectations have changed as our brains have been rewired.