News, trends and insight on driving growth through consumer engagement
As featured on the Financial Brand in June, 2019:
Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an intent to act.
October 8, 2019, Portsmouth, NH — SilverCloud, Inc.
Bonus: 3 things that you need to look for in potential chatbot providers!
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Chatbots are a hot topic in banking.