As featured on the Financial Brand in June, 2019:
Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an intent to act.
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Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels
Portsmouth, N.H.
As featured on Forbes.com in August 2020 by Daniel Newman:
Just a few months ago, I wrote an article about human and machine partnerships in the workforce.