The Cloud

News, trends and insight on driving growth through consumer engagement

Banks and Credit Unions are Instantly Improving the Customer Experience

Enabling 24/7 Customer Service in Just Hours

Portsmouth, February 1, 2013 – SilverCloud, a SaaS Corporation focused on empowering Banks and Credit Unions with the technology to provide vastly competitive customer service across all their channels, announced today that they have launched an enhanced rollout. Florida Credit Union (FCU) was first to participate in the new process, and had SilverCloud’s BREEZETM product live on their Website and Facebook page in under 21 hours.

“We are so pleased with the quality of the content provided by SilverCloud. It spared us from the time consuming effort of crafting this information,” said Amber Sullivan, FCU’s Assistant Vice President of Marketing.

“The process was simple and easy to follow. SilverCloud was extremely helpful with everything,” Tee Tetrick, FCU’s Marketing Communications Specialist added. “The instruction was clear, and I feel confident that we’ll see an immediate and positive impact on service.”

Trending technologies in 2013 for Banks and Credit Unions include Mobile Banking, Customer Experience, and Support for Core Conversions. SilverCloud hits on these trends and have accelerated the process for FI’s to deliver superior content to customers’ questions based on SilverClouds expansive and proprietary industry knowledge. The process takes no longer than 21 hours, spread out over a few weeks, eliminating any impact on the institution’s administrative staff. SilverCloud does the heavy lifting during the rollout delivering the institution the tools they need to be successful, deliver better service, and drive business.

About SilverCloud, Inc.

SilverCloud, Inc. ( is a SaaS provider based in Portsmouth, NH that administers an easy-to-launch, unified customer service knowledge solution for the financial industry across all of their expanding channels. SilverCloud’s clients comprised of more than 300 banks and credit unions are more competitive online, and have reduced support costs – all through a simple monthly subscription.



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