Marine Federal Credit Union leverages SilverCloud’s Employee Knowledge Management™ (formerly known as Employee Support) to keep employees informed and trained so they can easily and quickly find information to do their jobs.
Watch this 15-minute interview – courtesy of CUbroadcast – with Marine Federal Credit Union Training Coordinator, Stephanie Bailey, to hear how SilverCloud delivers information to the fingertips of this credit union’s 230+ employees.
“It’s been a game changer for us.”
“Employee Knowledge Management(™) has benefited our credit union in so many different ways. It has allowed us to create consistency throughout our credit union and streamline our processes. It has also boosted employee confidence because they have everything they need right at their fingertips. They’re able to go into the platform, type in keyword searches, and pull up whatever they need to assist members with.”
– Stephanie Bailey, Training Coordinator at Marine Federal Credit Union
Looking to improve your credit union training program?
Resources to Get You Started:
- Employee Self-Service: Give your banking employees info that is easy to find & follow
- Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™
- Jefferson Financial FCU Solves Procedure Management Challenge
- 5 Reasons Why Banks and Credit Unions Choose SilverCloud
- Empowering Your Staff to Deliver the Experience Your Customers & Members Deserve
- Webinar: 4 Ways to Make Policies & Procedures Easy to Find, Follow & Manage