Insights for Banks and Credit Unions

As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

Throughout Q2, the company positioned itself to best help financial institutions transitioning to a remote, digital banking environment Portsmouth, N.H., July 30, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced significant Q2 growth and expansion that includes additions to the company’s leadership team, customer base and partnership…

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SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –  SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…

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Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Your customers and members need you now, more than ever. They need answers and they need to connect with someone that addresses their questions and concerns with confidence and clarity. A June, 2020 survey of over 120 credit union contact center leaders conducted by Strategic Contact found that: 93.5% of contact center leaders report an…

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Marine Federal Credit Union Shares 5 Favorite Features of Employee Support™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Support™

Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…

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Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

We recently spoke with Mike Bunner, VP, Director of Digital Marketing at Franklin Mint Federal Credit Union in Pennsylvania. Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.  Here are five things he shared about partnering…

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Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the…

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CU Solutions Group and SilverCloud Announce Partnership to Expand Digital, Remote Support Services to Credit Unions and Members Nationwide

CU Solutions Group and SilverCloud Announce Partnership to Expand Digital, Remote Support Services to Credit Unions and Members Nationwide

Portsmouth, N.H. & Livonia, Mich. (April 30, 2020) — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and CU Solutions Group (CUSG), a credit union service organization offering leading-edge products and services in the areas of technology, marketing, HR performance and strategic advisory, announced a partnership that assists credit unions…

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