Insights for Banks and Credit Unions

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Webinar Recording: Empower Your MSRs to Make Every Conversation Count

Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud outline what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs. This webinar was hosted by Creditunions.com  Highlights and key takeaways: 2020: The Year of the Agent The January…

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How Marine Federal Credit Union Keeps Employees Informed and Trained with Employee Knowledge Management™

How Marine Federal Credit Union Keeps Employees Informed and Trained with Employee Knowledge Management™

Marine Federal Credit Union leverages SilverCloud’s Employee Knowledge Management™  (formerly known as Employee Support) to keep employees informed and trained so they can easily and quickly find information to do their jobs. Watch this 15-minute interview – courtesy of CUbroadcast – with Marine Federal Credit Union Training Coordinator, Stephanie Bailey, to hear how SilverCloud delivers…

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SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –  SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…

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Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Your customers and members need you now, more than ever. They need answers and they need to connect with someone that addresses their questions and concerns with confidence and clarity. A June, 2020 survey of over 120 credit union contact center leaders conducted by Strategic Contact found that: 93.5% of contact center leaders report an…

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Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™

Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…

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Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

We recently spoke with Mike Bunner, VP, Director of Digital Marketing at Franklin Mint Federal Credit Union in Pennsylvania. Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.  Here are five things he shared about partnering…

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