The Cloud

News, trends and insight on driving growth through consumer engagement

AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

EXECUTIVE OVERVIEW The Problem: Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information. Siloed departmental information led to inefficiency and inconsistency. The goal of fixing this chronic problem drove the…

Read more
SilverCloud Signs Another Eight Financial Institution Clients

SilverCloud Signs Another Eight Financial Institution Clients

January 1, 2019, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including:   Home Savings Bank $2.8B Youngstown, OH Greater Nevada Credit Union $938M Carson City, NV Dieterich Bank $636M Dieterich, IL Clearview Federal Credit Union $1.2B Moon Township,…

Read more
4 Things to Consider When Searching for an Employee Intranet for Your Bank or Credit Union

4 Things to Consider When Searching for an Employee Intranet for Your Bank or Credit Union

Alternatives to Passageways OnSemble and Microsoft SharePoint Finding the right employee intranet can be an immense endeavor for a bank or credit union. Microsoft’s SharePoint and Passageways OnSemble are often the first to make the list, but may not be the ideal fit for all banks and credit unions. In this blog post we’ll guide…

Read more
4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

4 Ways A Centralized Content Strategy Will Improve Your Employee Training Program

Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness.   A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…

Read more
SilverCloud Signs Another Four Financial Institution Clients

SilverCloud Signs Another Four Financial Institution Clients

October 3, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed four new institutions to new products, including:   Advantis Credit Union $1.4B Milwaukie, OR Truliant Federal Credit Union $2.4B Winston Salem, NC Community National Bank & Trust of Texas $703M Corsicana, TX Kemba Credit…

Read more
SilverCloud Signs Another Eight Financial Institution Clients

SilverCloud Signs Another Eight Financial Institution Clients

July 16, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including: Freedom Credit Union $487M Springfield, MA Local Government Federal Credit Union $1.7B Raleigh, NC Carolinas Telco Federal Credit Union $342M Charlotte, NC Firelands Federal Credit Union $270M…

Read more
SilverCloud Signs Another Seven Financial Institution Clients

SilverCloud Signs Another Seven Financial Institution Clients

April 20, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed seven new institutions to new products, including: Stanford Federal Credit Union $2.4B Palo Alto, CA Georgia’s Own Credit Union $2.3B Atlanta, GA Numerica Credit Union $2.1B Spokane Valley, WA IBM Southeast Employees Credit Union…

Read more
SilverCloud Presents At CCUA Training Network Meeting

SilverCloud Presents At CCUA Training Network Meeting

April 17th, 2018, Portsmouth, NH: Al Rosenbaum, Executive Vice President of Customer Success at SilverCloud, will assist credit union trainers in rethinking their training strategy to achieve institutional goals at the Cooperative Credit Union Association’s (CCUA) 2018 Training Network meeting. Rosenbaum will collaborate with participants around: Why focusing on real-time training rather than traditional training methods is key to reducing repetitive…

Read more