News, trends and insight on driving growth through consumer engagement
EXECUTIVE OVERVIEW The Problem: Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information. Siloed departmental information led to inefficiency and inconsistency. The goal of fixing this chronic problem drove the…
We attended BankWorld, the Connecticut Bankers Association bank show at the Mohegan Sun Casino. When we weren’t taking your questions & answers at the SilverCloud booth (come find us at other conferences this year), we attended some great sessions on trends in the financial realm today. One of the most resounding sessions was presented by…
There comes a point in time when every bank or credit union searches for a solution to serve as a central repository for information. Often times this begins with a search for knowledge bases. As important an endeavor as this is, we’ve put together this blog post to help you mitigate your search, and a…
January 1, 2019, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including: Home Savings Bank $2.8B Youngstown, OH Greater Nevada Credit Union $938M Carson City, NV Dieterich Bank $636M Dieterich, IL Clearview Federal Credit Union $1.2B Moon Township,…
Alternatives to Passageways OnSemble and Microsoft SharePoint Finding the right employee intranet can be an immense endeavor for a bank or credit union. Microsoft’s SharePoint and Passageways OnSemble are often the first to make the list, but may not be the ideal fit for all banks and credit unions. In this blog post we’ll guide…
Reduce onboarding time, decrease employee frustration, ensure consistent delivery, and quantify effectiveness. A centralized content strategy is at the heart of successful employee training. In this post, we outline 4 ways it can transform how your financial institution trains, retains, and ramps up frontline employees for success – so you can spend less time…
October 3, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed four new institutions to new products, including: Advantis Credit Union $1.4B Milwaukie, OR Truliant Federal Credit Union $2.4B Winston Salem, NC Community National Bank & Trust of Texas $703M Corsicana, TX Kemba Credit…
July 16, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including: Freedom Credit Union $487M Springfield, MA Local Government Federal Credit Union $1.7B Raleigh, NC Carolinas Telco Federal Credit Union $342M Charlotte, NC Firelands Federal Credit Union $270M…
April 20, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed seven new institutions to new products, including: Stanford Federal Credit Union $2.4B Palo Alto, CA Georgia’s Own Credit Union $2.3B Atlanta, GA Numerica Credit Union $2.1B Spokane Valley, WA IBM Southeast Employees Credit Union…
April 17th, 2018, Portsmouth, NH: Al Rosenbaum, Executive Vice President of Customer Success at SilverCloud, will assist credit union trainers in rethinking their training strategy to achieve institutional goals at the Cooperative Credit Union Association’s (CCUA) 2018 Training Network meeting. Rosenbaum will collaborate with participants around: Why focusing on real-time training rather than traditional training methods is key to reducing repetitive…
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