The Cloud

News, trends and insight on driving growth through consumer engagement

Webinar: How to Fix Your Banking Policies and Procedures

Webinar: How to Fix Your Banking Policies and Procedures

How your policies and procedures are hurting staff productivity and eating into revenue growth Join us at 2:00 pm EST to learn how your policy and procedure manuals are setting your bank or credit union back. We will look at real industry case studies and discuss this pervasive industry problem, plus offer solutions for turning…

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SilverCloud Adds Fourteen Bank or Credit Union Clients; Expands Thirteen Others

SilverCloud Adds Fourteen Bank or Credit Union Clients; Expands Thirteen Others

February 1, 2017, Portsmouth, NH — Between July and December of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed fourteen new customers, including: Consumers Cooperative FCU               $937M              Gurnee, IL Co-Op Credit Union                               $298M              Black River Falls, WI The Citizens National…

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Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

  Who: Headquartered in Endwell, NY, Visions Federal Credit Union was founded in 1966 and currently serves 180,000 members with 44 branches and over $3.5 billion in assets.                     When: Visions Federal Credit Union implemented SilverCloud’s Top Content Widgets in March of 2015. What: SilverCloud’s Top Content Widgets solution increased…

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Strategic Contact – Member Experience and the Call Center

President of Strategic Contact, Lori Bocklund can help your credit union’s call center succeed. On December 15th, Bocklund conducted an exclusive webinar discussing the state of credit union call centers today. She has completed extensive research and gathered a series of data surrounding the issues call centers have faced and what is being done to…

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Evansville Teachers FCU Hosts Webinar on Enabling a Sales Culture While Improving Service

Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU demonstrates how she quickly went from an overloaded staff to self-sufficient, lead-producing frontline employees.   In this webinar, Tami illustrates the positive service and financial impacts that SilverCloud Compass has had on their front-line staff and call center.  Just two months after implementation, Evansville Teachers FCU has…

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SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

June 22, 2016, Portsmouth, NH — Between July and August of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed nine new customers, including First National Bank and Trust, Army Aviation Center Federal Credit Union, Department of Commerce Federal Credit Union, Provident Bank, Mission Federal Credit Union, United Solutions Company,…

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Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Technology is changing the way credit unions operate. The National Association of Federal Credit Unions (NAFCU) recently wrote about a new trend in information technology investment among credit unions noting that “Credit unions, especially the larger ones but also more aggressive smaller ones, are hurrying to adopt technologies that will help them stay in the…

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