The Cloud

News, trends and insight on driving growth through consumer engagement

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

June 22, 2016, Portsmouth, NH — Between July and August of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed nine new customers, including First National Bank and Trust, Army Aviation Center Federal Credit Union, Department of Commerce Federal Credit Union, Provident Bank, Mission Federal Credit Union, United Solutions Company,…

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Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Technology is changing the way credit unions operate. The National Association of Federal Credit Unions (NAFCU) recently wrote about a new trend in information technology investment among credit unions noting that “Credit unions, especially the larger ones but also more aggressive smaller ones, are hurrying to adopt technologies that will help them stay in the…

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8 Unique Bank and Credit Union Marketing Ideas

8 Unique Bank and Credit Union Marketing Ideas

Financial services marketing can be a challenge, especially with the many regulatory and compliance restrictions. But marketing has never been more important for banks and credit unions. Today, the competition is greater than ever as fintech firms and giants like Google and T-Mobile enter the space. That’s why we compiled this list of bank and…

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SilverCloud Adds Six Bank or Credit Union Customers in Two Months

SilverCloud Adds Six Bank or Credit Union Customers in Two Months

June 22, 2016, Portsmouth, NH — Between April and May of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed six new bank or credit union customers, including Langley Federal Credit Union, Chartway Federal Credit Union, Cambridge Trust Company, Solarity Credit Union, United Community Bank and Merrimack Valley Federal Credit…

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SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

Scott Cornell, Founder and CEO of SilverCloud, was recently featured in the well-respected industry publication BAI (Bank Administration Institute) discussing information access for credit union and bank customer service staff. Banks and credit unions manage a mass amount of information related to their many diverse and often complicated products. Credit union customer service staff are…

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Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and bank training. Bank of…

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Ten Credit Unions Sign with SilverCloud in Q1 to Enhance Operations and Sales

PORTSMOUTH, N.H. — In the first quarter, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed on ten new customers, including Kern Federal Credit Union ($225 million in assets),Crescent Credit Union ($434 million in assets), Mid-Hudson Valley Federal Credit Union ($800 million in assets), CP Federal Credit Union ($394 million in…

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SilverCloud’s Compass Solution Tackles Employee Questions, While Managing The Masses of Documents

SilverCloud’s Compass Solution Tackles Employee Questions, While Managing The Masses of Documents

Every bank or credit union faces the challenge of managing thousands of pages of policies and procedures, and product information.  Over time, these libraries of documents can become a nightmare for front line staff to search as well as for departments to easily update. Creditunions.com recently highlighted the efforts of several credit unions who undertook…

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Top 3 Banking Call Center Best Practices

Top 3 Banking Call Center Best Practices

Do you work in or manage a call center at a bank or credit union? If so, you know the many challenges that come with effectively and efficiently answering every customer call – questions spanning the vast array of products and services offered at banks and credit unions. In order to make your job a…

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