Insights for Banks and Credit Unions

4 Major Impacts of Poorly Written Policies and Procedures

4 Major Impacts of Poorly Written Policies and Procedures

When policies and procedures are not easily accessible, not written with an end consumer in mind, and not consistent across channels and branches, there are a number of negative repercussions that can affect a bank or credit union: Compliance One of the major issues with inconsistent policy and procedure documentation is the compliance risk it…

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The Banking Acronyms Guide

The Banking Acronyms Guide

Banking has tons of industry specific terms and as a result bankers often communicate using acronyms instead of using full terms. For example, saying CERCLA instead of Comprehensive Environmental Response, Compensation, and Liability Act. If you’re new to the industry it can be difficult to understand documents and even conversations that use banking acronyms you…

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Pymnts.com Article – SilverCloud On How FIs Can Offer SMBs A ‘Consumer’ Banking Experience

Pymnts.com Article – SilverCloud On How FIs Can Offer SMBs A ‘Consumer’ Banking Experience

As featured on Pymnts.com in February 2020: Customer service is the lifeblood of financial services, just as much as credit cards, debit cards and checking accounts. But as banking becomes ever-more mobile, and account openings and activities are done through digital channels, the very definition of support – and how it should be provided – is…

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7 New Financial Institutions Select SilverCloud

7 New Financial Institutions Select SilverCloud

February 13, 2020, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced seven new financial institutions have selected SilverCloud, including:   Staley Credit Union $148m Deactur, Illinois Piedmont Advantage Credit Union $356m Winston-Salem, NC Resource One Credit Union $514m Dallas, Texas A $1.33b Canadian credit union &…

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SilverCloud and thirdstream Partner to Help Drive Online Account Opening

Technology reduces consumer abandonment at account opening Portsmouth, N.H. and Lethbridge, Alberta, Feb. 04, 2020 — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and thirdstream, a leading provider of in-branch and online account opening and digital lending solutions, announced a partnership that assists financial institutions in driving more online…

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Success Story: Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Support

With 12 locations serving more than 50,000 members across southern Louisiana and Alabama, Jefferson Financial Federal Credit Union has been a staple of their community since 1966. Operating with a frontline staff of 105 employees, Jefferson Financial FCU takes great pride in providing excellent service to its members. When Jefferson Financial Federal Credit Union set…

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SilverCloud Inc. Launches Partner Program

Referral and Technology Partner Program aims to connect companies who service banks and credit unions to help them reduce costs and deliver a better experience. PORTSMOUTH, NH, November 5, 2019 — SilverCloud Inc., the provider of automated support for banks and credit unions, has launched a Partner Program for Referral and Technology Partners. The program is…

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10 New Financial Institutions Select SilverCloud

10 New Financial Institutions Select SilverCloud

October 8, 2019, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced ten new financial institutions have selected SilverCloud, including: SAFE Federal Credit Union 1.07b Folsom, CA GHS Federal Credit Union $147m Binghamton, NY  West Suburban Bank $2.3b Lombard, Il Flushing Savings Bank $6.95b Uniondale, NY Bayer…

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5 Reasons Why Banks and Credit Unions Need to Consider Chatbots

5 Reasons Why Banks and Credit Unions Need to Consider Chatbots

Chatbots are a hot topic in banking. As the shift towards a digital-first world accelerates, we are quickly approaching the intersection of business value and consumer expectations. Banks and credit unions are seeing the benefits of automation – lowered support costs via robust self-service all while fulfilling the consumer expectation of being able to complete…

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