Insights for Banks and Credit Unions

Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Empowering Your Staff to Deliver the Experience Your Customers and Members Deserve

Your customers and members need you now, more than ever. They need answers and they need to connect with someone that addresses their questions and concerns with confidence and clarity. A June, 2020 survey of over 120 credit union contact center leaders conducted by Strategic Contact found that: 93.5% of contact center leaders report an…

Read more
Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™

Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…

Read more
Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

Franklin Mint FCU Shares 5 Things About SilverCloud’s Banking Chatbot

We recently spoke with Mike Bunner, VP, Director of Digital Marketing at Franklin Mint Federal Credit Union in Pennsylvania. Franklin Mint FCU recently deployed the SilverCloud Banking Chatbot on their digital channels, adding another mode of interactive self-service for their 120,000 members across the Greater Philadelphia Region.  Here are five things he shared about partnering…

Read more
Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers

Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced Altamaha Bank & Trust has implemented the company’s Customer Self-Service solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through…

Read more
5 Must-Haves for Effective Banking Knowledge Management Software

5 Must-Haves for Effective Banking Knowledge Management Software

A common issue afflicting many banks and credit unions is knowledge management. Policies, procedures and employee guides are hard to find, follow, and use — and even harder to manage. The situation has become exacerbated with many banking employees working remotely amid the Coronavirus crisis, and therefore no longer as easy to rely on asking…

Read more
3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank and Credit Union Operations

A recap of the recent webinar – 3 Opportunities the COVID-19 Crisis Uncovers for Improving Bank Operations. You can watch the recording here and the slides are available below. The impact of the Coronavirus crisis has been profound; on our personal lives, to our businesses and the economy. Bank and credit union leaders have had…

Read more
How To Support Bank and Credit Union Employees During the COVID-19 Crisis

How To Support Bank and Credit Union Employees During the COVID-19 Crisis

As individuals and businesses face new financial challenges amid the Coronavirus pandemic, there has been an outpouring of questions from the consumer and business banking community. The need for banks and credit unions to step up and provide digital support is greater than ever. With that, the very core of how people bank in the…

Read more