The Cloud

News, trends and insight on driving growth through consumer engagement

14 of the Most Popular Mobile Banking Vendors

14 of the Most Popular Mobile Banking Vendors

Mobile banking is all the rage these days, and banks and credit unions are seeking ways to capitalize — or at least keep up with consumers’ changing demands and banking preferences. To help your bank or credit union meet and exceed customer expectations while growing revenue and wallet share, we have put together a list…

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3 Reasons Your Bank’s SharePoint is Failing Your Front-Line Staff

3 Reasons Your Bank’s SharePoint is Failing Your Front-Line Staff

A large majority of banks and credit unions use SharePoint as their intranet platform of choice, counting on SharePoint to be an effective content and document management system. While SharePoint has its advantages, it also has a number of disadvantages. One of the more common complaints from employees is that finding what they are looking…

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Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

  Who: Headquartered in Endwell, NY, Visions Federal Credit Union was founded in 1966 and currently serves 180,000 members with 44 branches and over $3.5 billion in assets.                     When: Visions Federal Credit Union implemented SilverCloud’s Digital Support Center in March of 2015. What: SilverCloud’s Digital Support Center increased mortgage…

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Evansville Teachers FCU Hosts Webinar on Enabling a Sales Culture While Improving Service

Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU demonstrates how she quickly went from an overloaded staff to self-sufficient, lead-producing frontline employees. In this webinar, Tami illustrates the positive service and financial impacts that SilverCloud’s Employee Support solution (“Compass”) has had on their front-line staff and call center.  Just two months after implementation, Evansville Teachers…

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SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

June 22, 2016, Portsmouth, NH — Between July and August of 2016, SilverCloud, Inc., a SaaS company specializing in support solutions for mobile and web for banks and credit unions, signed nine new institutions to new products, including: First National Bank and Trust, Army Aviation Center Federal Credit Union, Department of Commerce Federal Credit Union, Provident Bank,…

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