The Cloud

News, trends and insight on driving growth through consumer engagement

How To Fix Your Bank’s Intranet and Boost Productivity

How To Fix Your Bank’s Intranet and Boost Productivity

The majority of banks and credit unions today face a crippling and pervasive problem that is impacting every area of their business — from efficiency to employee productivity to revenue — and most negatively affecting front line staff that deal directly with customers (not employees). What’s the issue all these banks and credit unions have?…

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10 Ways Banks and Credit Unions Can Better Manage Complaints

10 Ways Banks and Credit Unions Can Better Manage Complaints

Without the ability to properly and effectively manage customer complaints, banks and credit unions put customer retention at risk, a direct factor in bottom line profitability. Furthermore, bank complaints and credit union complaints are closely watched by regulators meaning that more complaints means more scrutiny from regulatory agencies. So, while customer complaints are not a…

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Arizona Federal: The Secret to 95% Employee Satisfaction

Arizona Federal: The Secret to 95% Employee Satisfaction

How Arizona Federal Credit Union’s Employees get Answers From Their Intranet and Free up Key Go-To People Arizona Federal Credit Union faced a problem. Employees were not able to access the information they needed quickly or efficiently through their intranet, which meant members seeking help were waiting on hold. Consistency, availability, and accuracy of information…

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8 Ways to Improve Your Bank or Credit Union’s Customer Service

8 Ways to Improve Your Bank or Credit Union’s Customer Service

Providing exceptional customer service in your bank or credit union is important, helping to attract and retain customers in a competitive landscape. As technology becomes more robust and customer-buying habits shift, banks and credit unions must constantly be looking for areas of innovation and ways to meet the demands of a 21st-century customer. If you…

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Are your employees graduates of MSU?

Are your employees graduates of MSU?

I’m not talking about Mississippi, Michigan or Missouri State University. It’s Mark from SilverCloud’s Customer Success team, and I thought I’d share a funny story with you. Last week, I was on a call with the CEO and COO of a terrific institution. We were discussing the very common challenges they’re having with employees, and…

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Smart Financial Presents: How to Provide Superior Service

Smart Financial Presents: How to Provide Superior Service

Michael Warrell, Senior Vice President of Member Services at Smart Financial Credit Union located in Houston TX, shares how he has been able to provide his members with superior service while boosting sales. Mike’s approach to service has delivered: 138% increase in direct deposit usage from 8% to 46% 372% increase in new credit card…

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NCUA notes SilverCloud in 2014 accomplishments

NCUA notes SilverCloud in 2014 accomplishments

Washington, D.C. The 2014 NCUA OSCUI Accomplishments report calls out SilverCloud numerous times (branded by the NCUA as FAQ+). The NCUA report even allows users to click on “FAQ+” within the report to ask questions and get answers – through their use of SilverCloud. Click here to see the NCUA report Well done NCUA OSCUI…

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9 Banks & Credit Unions launch SilverCloud in Q1

9 Banks & Credit Unions launch SilverCloud in Q1

Portsmouth, NH –– SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces clients going live with new services in Q1. These organizations drive more consumer engagement and business through the use of SilverCloud. These clients include: SilverCloud Consumer Support for Mobile Solution BankMobile New Virtual Bank Phoenixville, PA Landmark FCU…

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