The Cloud

News, trends and insight on driving growth through consumer engagement

Top 10 Challenges Facing Credit Unions

Check out this list of the top 10 challenges facing hundreds of banks and credit unions over the last 2 years. How does your list compare? Do some carry more weight than others? CUTimes: Top 10 Challenges Facing Credit Unions  

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Combining Forces to Create the Most Powerful Mobile Banking Experience

FI-MOBILE, the premier mobile presence provider for the financial industry, today announced the launch of the most integrated mobile solution available with the inclusion of SilverCloud, Inc.’s fully embedded self-service knowledge base technology – BreezeTM. The integration provides for a completely seamless user mobile banking experience while maximizing channel efficiency, lowering operating expenses, and enhancing…

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SilverCloud Releases New Consumer Protection Templates That Prevent Complaints

Portsmouth, October 23, 2013 – SilverCloud announces the release of new consumer protection knowledge base solutions templates to expand their comprehensive compliance solution – SilverCloud Tempest. Through analysis of the CFPB complaint database SilverCloud has developed direct answers to consumer questions, providing more education and transparency for banks, credit unions and other lenders. These templates…

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SilverCloud Releases TEMPEST: Consumer Protection Compliance Solution

SilverCloud Releases TEMPEST: Consumer Protection Compliance Solution

Comply with CFPB, Save Money, and Improve Service. Portsmouth, September 6, 2013 – SilverCloud, Inc. celebrates the launch of their highly sought after solution to address CFPB and Consumer Complaint Management. The solution was created to assist banks, Credit Unions and financial lenders with a solution to both reduce and manage consumer complaints. Now lenders…

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COCC and SilverCloud Raise the Bar on Self-Service Banking Support

Portsmouth, August 27, 2013 – COCC has partnered with SilverCloud Incorporated to help banks and credit unions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels. Today’s partnership combines SilverCloud’s advanced self-service solutions with COCC’s equally superior core technology to help bank customers and credit union members find…

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NCUA launches SilverCloud on its Website

NCUA launches SilverCloud on its Website

ALEXANDRIA, Va. (Aug. 12, 2013) – Credit union professionals have a new online search engine to help get answers to frequently asked questions: FAQ+, a project of the National Credit Union Administration’s Office of Small Credit Union Initiatives (OSCUI). FAQ+ is the latest example of NCUA harnessing technology to improve service to small credit unions,…

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ELFCUs Online Conversion: A Breeze

ELFCUs Online Conversion: A Breeze

Eli Lilly Federal Credit Union (ELFCU) went through an online banking conversion in May 2013. They integrated SilverCloud’s BreezeTM a month prior, and paved the way for a seamless transition. During the height of the conversion, ELFCU powered by Silvercloud, instantly answered an astonishing 130% more member questions than average. ELFCU was prepared for this…

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Six Banks and Credit Unions sign in November

Six Banks and Credit Unions sign in November

Six Banks and Credit Unions improve channel delivery with SilverCloud Portsmouth, NH — SilverCloud, the leader in self-service solutions for banks and credit unions, announces their new customers within the past month. These organizations gain tremendous advantages through EXCEPTIONAL CUSTOMER EXPERIENCE AND SELF SERVICE. Providing better experiences both in the call center and online, SilverCloud…

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