The Cloud

News, trends and insight on driving growth through consumer engagement

Evolve CU: How to save money, improve service and grow!

Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut costs, and drive new opportunities at her credit union. Tori illustrates the positive service and financial impacts to her credit union’s call center and online channels. Evolve Credit Union has utilized SilverCloud for the past 12…

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Top 10 Challenges Facing Credit Unions

Check out this list of the top 10 challenges facing hundreds of banks and credit unions over the last 2 years. How does your list compare? Do some carry more weight than others? CUTimes: Top 10 Challenges Facing Credit Unions  

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COCC and SilverCloud Raise the Bar on Self-Service Banking Support

Portsmouth, August 27, 2013 – COCC has partnered with SilverCloud Incorporated to help banks and credit unions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels. Today’s partnership combines SilverCloud’s advanced self-service solutions with COCC’s equally superior core technology to help bank customers and credit union members find…

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NCUA launches SilverCloud on its Website

NCUA launches SilverCloud on its Website

ALEXANDRIA, Va. (Aug. 12, 2013) – Credit union professionals have a new online search engine to help get answers to frequently asked questions: FAQ+, a project of the National Credit Union Administration’s Office of Small Credit Union Initiatives (OSCUI). FAQ+ is the latest example of NCUA harnessing technology to improve service to small credit unions,…

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ELFCUs Online Conversion: A Breeze

ELFCUs Online Conversion: A Breeze

Eli Lilly Federal Credit Union (ELFCU) went through an online banking conversion in May 2013. They integrated SilverCloud’s Consumer Enablement solution a month prior, and paved the way for a seamless transition. During the height of the conversion, ELFCU, powered by Silvercloud, instantly answered an astonishing 130% more member questions than average. ELFCU was prepared for…

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Two Dozen (more) Banks and Credit Unions are Providing Better Self Service with SilverCloud

Two Dozen (more) Banks and Credit Unions are Providing Better Self Service with SilverCloud

03.19.2013 – Two Dozen (more) Banks and Credit Unions are Providing Better Self Service with SilverCloud Two Dozen Banks and Credit Unions are Providing Better Self Service with SilverCloud Hits a Record High Growth Percentage Portsmouth, March 19, 2013 – SilverCloud, a SaaS technology company specializing in digital enablement for banks and credit unions, announced today that…

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6 Banks and Credit Unions sign in November

6 Banks and Credit Unions sign in November

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital enablement for banks and credit unions, announces their new customers within the past month. Clients include: (See all our banks and credit union clients) SilverCloud Consumer Enablement Altra FCU $891M Onalaska, WI Florida Credit Union $484M Gainsville, FL General Mills FCU $312M Minnetonka, MN SilverCloud Consumer Enablement…

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10 Banks and Credit Unions sign in October

10 Banks and Credit Unions sign in October

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital enablement for banks and credit unions, announces their new customers within the past month.   Clients include: (See all our banks and credit union clients) SilverCloud Consumer Enablement State Department FCU $1.5B Alexandria, VA CME FCU $225M Columbus, OH Topline Credit Union $329M Maple Grove, MN CSE…

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14 Banks and Credit Unions improve channel delivery with SilverCloud

14 Banks and Credit Unions improve channel delivery with SilverCloud

Fourteen Banks and Credit Unions improve channel delivery with SilverCloud Portsmouth, NH — SilverCloud, a SaaS company specializing in digital enablement for banks and credit unions, announces their new customers within the past couple months. Providing better experiences both in the call center and online, SilverCloud banks and credit unions have seen larger growth, lower costs and…

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11 Banks and Credit Unions Sign with SilverCloud

11 Banks and Credit Unions Sign with SilverCloud

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital enablement for banks and credit unions, announces their new customers within the past month. These organizations gain tremendous advantages through EXCEPTIONAL CUSTOMER EXPERIENCE AND SELF SERVICE. Providing better experiences both in the call center and online, SilverCloud customers have seen larger growth, lower costs and reduced risk…

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