The Cloud

News, trends and insight on driving growth through consumer engagement

9 Banks & Credit Unions launch SilverCloud in Q1

9 Banks & Credit Unions launch SilverCloud in Q1

Portsmouth, NH –– SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces clients going live with new services in Q1. These organizations drive more consumer engagement and business through the use of SilverCloud. These clients include: SilverCloud Consumer Support for Mobile Solution BankMobile New Virtual Bank Phoenixville, PA Landmark FCU…

Read more
Why Digital Self-Service is Critical

Why Digital Self-Service is Critical

By Amber Robinson Members are looking for ways to easily connect with their credit union through a variety of different channels; ranging from branch interactions to digital service points. They are not only asking for, but expecting reliable and accurate self-service solutions. According to the January 2014 McKinsey Quarterly, 75% of members prefer online service…

Read more
Smart Financial: Partnering to Provide Superior Service

Smart Financial: Partnering to Provide Superior Service

  Susan Chapman, VP and CMO at Smart Financial Credit Union walks through how their focus on providing superior service to every member has paid off. Their vision to be the financial services provider most admired for its people, performance and innovation meant that they needed to find a way to bridge the gap between…

Read more
Mill City Credit Union presents: The Mill City Playbook!

Mill City Credit Union presents: The Mill City Playbook!

Marlo Hirl, VP of Marketing and Business Development at Mill City Credit Union and Kathy Dahl, Marketing e-Channels Developer, demonstrate how their focus on e-channel development with the use of SilverCloud’s Consumer Support  has accelerated their member communications and marketing to help increase member satisfaction and deepen relationships. Mill City Credit Union knows how to…

Read more
Case Study: Evolve Credit Union saves money, improves call center service and grows within 1 year of SilverCloud implementation

Case Study: Evolve Credit Union saves money, improves call center service and grows within 1 year of SilverCloud implementation

Tori Burton, VP of Marketing at Evolve Credit Union of El Paso, Texas, demonstrates what her organization has done to provide superior service, cut costs, and drive new opportunities at Evolve Credit Union. Tori illustrates the positive service and financial impacts to her credit union’s call center and online channels. Some of the results within the…

Read more
COCC and SilverCloud Raise the Bar on Self-Service Banking Support

COCC and SilverCloud Raise the Bar on Self-Service Banking Support

Portsmouth, August 27, 2013 – COCC has partnered with SilverCloud Incorporated to help banks and credit unions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels. Today’s partnership combines SilverCloud’s advanced self-service solutions with COCC’s equally superior core technology to help bank customers and credit union members find…

Read more
NCUA launches SilverCloud on its Website

NCUA launches SilverCloud on its Website

ALEXANDRIA, Va. (Aug. 12, 2013) – Credit union professionals have a new online search engine to help get answers to frequently asked questions: FAQ+, a project of the National Credit Union Administration’s Office of Small Credit Union Initiatives (OSCUI). FAQ+ is the latest example of NCUA harnessing technology to improve service to small credit unions,…

Read more
ELFCUs Online Conversion: A Breeze

ELFCUs Online Conversion: A Breeze

Eli Lilly Federal Credit Union (ELFCU) went through an online banking conversion in May 2013. They integrated SilverCloud’s Consumer Support solution a month prior, and paved the way for a seamless transition. During the height of the conversion, ELFCU, powered by Silvercloud, instantly answered an astonishing 130% more member questions than average. ELFCU was prepared…

Read more