The Cloud

News, trends and insight on driving growth through consumer engagement

NCUA launches SilverCloud on its Website

NCUA launches SilverCloud on its Website

ALEXANDRIA, Va. (Aug. 12, 2013) – Credit union professionals have a new online search engine to help get answers to frequently asked questions: FAQ+, a project of the National Credit Union Administration’s Office of Small Credit Union Initiatives (OSCUI). FAQ+ is the latest example of NCUA harnessing technology to improve service to small credit unions,…

Read more
ELFCUs Online Conversion: A Breeze

ELFCUs Online Conversion: A Breeze

Eli Lilly Federal Credit Union (ELFCU) went through an online banking conversion in May 2013. They integrated SilverCloud’s Consumer Support solution a month prior, and paved the way for a seamless transition. During the height of the conversion, ELFCU, powered by Silvercloud, instantly answered an astonishing 130% more member questions than average. ELFCU was prepared…

Read more
Two Dozen (more) Banks and Credit Unions are Providing Better Self Service with SilverCloud

Two Dozen (more) Banks and Credit Unions are Providing Better Self Service with SilverCloud

03.19.2013 – Two Dozen (more) Banks and Credit Unions are Providing Better Self Service with SilverCloud Two Dozen Banks and Credit Unions are Providing Better Self Service with SilverCloud Hits a Record High Growth Percentage Portsmouth, March 19, 2013 – SilverCloud, a SaaS technology company specializing in digital support solutions for banks and credit unions, announced…

Read more
6 Banks and Credit Unions sign in November

6 Banks and Credit Unions sign in November

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces their new customers within the past month. Clients include: (See all our banks and credit union clients) SilverCloud Consumer Enablement Altra FCU $891M Onalaska, WI Florida Credit Union $484M Gainsville, FL General Mills FCU $312M Minnetonka, MN SilverCloud…

Read more
10 Banks and Credit Unions sign in October

10 Banks and Credit Unions sign in October

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces their new customers within the past month.   Clients include: (See all our banks and credit union clients) SilverCloud Consumer Enablement State Department FCU $1.5B Alexandria, VA CME FCU $225M Columbus, OH Topline Credit Union $329M Maple Grove, MN…

Read more
14 Banks and Credit Unions improve channel delivery with SilverCloud

14 Banks and Credit Unions improve channel delivery with SilverCloud

Fourteen Banks and Credit Unions improve channel delivery with SilverCloud Portsmouth, NH — SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces their new customers within the past couple months. Providing better experiences both in the call center and online, SilverCloud banks and credit unions have seen larger growth, lower costs…

Read more
11 Banks and Credit Unions Sign with SilverCloud

11 Banks and Credit Unions Sign with SilverCloud

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces their new customers within the past month. These organizations gain tremendous advantages through EXCEPTIONAL CUSTOMER EXPERIENCE AND SELF SERVICE. Providing better experiences both in the call center and online, SilverCloud customers have seen larger growth, lower costs and reduced…

Read more
SilverCloud takes over Bank of America!

SilverCloud takes over Bank of America!

SilverCloud Takes Over Bank of America (building) Portsmouth, NH – SilverCloud has acquired the top floors of the historic New Hampshire National Bank building previously owned by B of A. The SilverCloud northeast sales, support and development teams will be headquartered in the seacoast town. We’ll be providing you the very best software and service…

Read more
5 FIs sign with SilverCloud in January

5 FIs sign with SilverCloud in January

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces four new and one customer within the past month. Providing better experiences both in the call center and online, SilverCloud customers have seen larger growth, lower costs and reduced risk in their strategic initiatives than their competitors. January…

Read more
21 Banks & Credit Unions sign with SilverCloud in December

21 Banks & Credit Unions sign with SilverCloud in December

Portsmouth, NH — SilverCloud, a SaaS company specializing in digital support solutions for banks and credit unions, announces eight new (and many more expanded) customers within the past month. Providing better experiences both in the call center and online, SilverCloud customers have seen larger growth, lower costs and reduced risk in their strategic initiatives than their…

Read more