June 22, 2016, Portsmouth, NH — Between July and August of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed nine new customers, including First National Bank and Trust, Army Aviation Center Federal Credit Union, Department of Commerce Federal Credit Union, Provident Bank, Mission Federal Credit Union, United Solutions Company, Schools Financial, Flushing Bank and StonehamBank.
SilverCloud’s self-service solutions help banks and credit unions of all sizes to efficiently tackle day-to-day operations by significantly reducing the amount of search time needed to find answers, as opposed to searching for answers within cumbersome legacy systems. SilverCloud implements an organized and easily accessible solution which creates a less stressful work environment for employees, increases call center productivity and frees up time for key back office employees.
Out of the nine banks and credit unions, Department of Commerce Federal Credit Union, Provident Bank, Mission Federal Credit Union and First National Bank and Trust chose Compass to streamline employee communications and their access to pertinent information, while Flushing Bank, Army Aviation Center Federal Credit Union and Schools Financial opted for SilverCloud’s Breeze solution to improve customer experience across all banking channels. As for StonehamBank, they selected both Breeze and Compass solutions.
First National Bank and Trust has been working with SilverCloud Breeze since 2010 and turned to SilverCloud Compass to enhance their internal operations. In addition to the banks and credit unions, United Solutions, a company hosting Fiserv based core systems for credit unions, has signed on with SilverCloud to help assist with documentation and support for their credit union clients.
SilverCloud’s suite of software solutions includes two unique products, Compass™ and Breeze™. Compass seamlessly integrates with banks and credit unions’ intranet to provide customer service representatives with immediate and up-to-date information. Breeze integrates across a banks and credit unions’ mobile, internet and banking channels to provide customer self-service and sales.
“A company is more productive and profitable if they have seamless operations and sales initiatives set in place,” said Scott Cornell, CEO of SilverCloud. “These nine banks and credit unions are embracing and optimizing technology that ensures profitability while increasing the efficiency of their daily tasks to provide a better customer experience and expand their customer base.”
Portsmouth, NH-based SilverCloud is the self-service solution for premier banks and credit unions. Successful banks and credit unions utilize SilverCloud to improve service and increase productivity that leads to more growth. SilverCloud delivers easy-to-launch solutions that unify employee and digital service channels with consistent and accurate information. SilverCloud clients are more competitive, experience greater operational efficiency, and are more compliant – all through bank or credit union focused SaaS tools, content architecture and content services. For more information, visit www.silvercloudinc.com.