Insights for Banks and Credit Unions

SilverCloud and thirdstream Partner to Help Drive Online Account Opening

Technology reduces consumer abandonment at account opening

Portsmouth, N.H. and Lethbridge, Alberta, Feb. 04, 2020SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and thirdstream, a leading provider of in-branch and online account opening and digital lending solutions, announced a partnership that assists financial institutions in driving more online account openings.

As financial institutions continue to invest in digital online account openings, they need solutions that remove the friction and enhance the customer experience. By leveraging thirdstream’s digital online account opening and lending technology with SilverCloud’s banking-specific support solutions, financial institutions are able to deliver the right technology, at the right time with the right contextual support to ensure customers are able to easily complete the process.

SilverCloud CEO Scott Cornell said, “We are excited about our partnership with thirdstream and the opportunity it provides for our collective customers.  As banking continues to move to digital, financial institutions are realizing that a frictionless customer experience is imperative. This means not only great technology, but also an easy-to-understand process with embedded contextual support. Our combined solution enables banks and credit unions to deliver contextual support during the online account opening process frictionlessly to lower abandonment rates. Customers can leverage our omnipresent chatbot and live chat option seamlessly to move through the online account opening process with ease.”

“Partnering with SilverCloud enhances our digital account opening solutions; it is specifically designed to expand the volume of approved accounts, and focuses on reducing consumer abandonment,” said thirdstream CEO Keith Ginter. “This partnership rounds out a series of third-party relationships on which we have executed, bringing together solutions meeting customer-specific needs in the configurable ecosystem we have established for our solution set. SilverCloud’s consumer- and employee-facing solutions help us enhance the value of our account acquisition solutions, as well as for our digital lending solutions.”

SilverCloud and thirdstream are targeting initial pilot deployments in Q1 of 2020.

To view a demo of the solution, click here.

About SilverCloud:
SilverCloud, headquartered in Portsmouth, NH, is a leading provider of support solutions built exclusively for banks and credit unions. Trusted by more than 200 financial institutions, SilverCloud helps banks and credit unions deliver better support to reduce costs and improve experience by automating the creation, management and delivery of knowledge. Easy to implement and maintain, SilverCloud ensures satisfaction and a tangible ROI. For more information, visit www.silvercloudinc.com.

About thirdstream:
thirdstream, headquartered in Lethbridge, Alberta, is a leading provider of in-branch and online account opening and digital lending solutions for consumers and businesses. Serving credit unions, banks and trust company clients in every province from Quebec to British Columbia, thirdstream’s consumer account acquisition solutions serve over 35 Canadian financial institutions, representing more than $375 billion in assets. thirdstream is continually evolving its product line. Clients pay a modest monthly fee for account opening solutions that offer ongoing and seamlessly delivered improvements. Learn more at thirdstream.ca.