Every bank or credit union faces the challenge of managing thousands of pages of policies and procedures, and product information. Over time, these libraries of documents can become a nightmare for front line staff to search as well as for departments to easily update.
Creditunions.com recently highlighted the efforts of several credit unions who undertook the task of taming their documents. SilverCloud customer Arizona Federal Credit Union shared with the reporter how SilverCloud helped them go through and consolidate their procedures and policies documents to better serve employee needs. You can read more about their story here.
But Arizona Federal did more than just clean out old documents. They also implemented a full solution that improved employee satisfaction by 95%. SilverCloud’s sales and service application Compass, seamlessly integrated with SilverCloud’s intranet to provide customer service representatives with immediate and up-to-date information. Answering 99% of employee questions instantly and accurately, Compass lowered calls and emails volumes to increase productivity and reduce inefficiencies.
Read more about the transformation Arizona Federal experienced through SilverCloud’s Compass here or download the case study below.