Leading provider of banking customer support steps up to help financial institutions during pandemic
PORTSMOUTH, N.H., March 31, 2020 — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced that it will be offering its Consumer Support solution free for 90 days to banks and credit unions struggling to support its customers and members during the COVID-19 pandemic. SilverCloud’s Consumer Support solution delivers automated support for more than 200 banks and credit unions. With over 1,000,000 customer queries each month, SilverCloud has the largest banking-specific database of customer questions.
As banks and credit unions have been forced to push their customers and members towards digital during the pandemic, the need for digital support has never been more apparent. Questions on digital channels are increasing at a rate of 6 percent every day and the questions are not specific to COVID-19 – they are standard banking questions that customers and members need answers to as they turn to self-service.
SilverCloud CEO Scott Cornell said, “Our data shows that the need for digital support has never been higher. We have a solution that makes it very easy for banks and credit unions to quickly implement so they can relieve the stress their call centers are feeling. The Consumer Support solution also helps banks and credit unions deliver a better customer experience. As a company that prides itself on giving back, it only made sense for us to step up in this time of need and help financial institutions deliver the support they need more than ever.”
More information about how banks and credit unions can easily take advantage of this offer can be found here.
SilverCloud, headquartered in Portsmouth, N.H., is a leading provider of support solutions built exclusively for banks and credit unions. Trusted by more than 200 financial institutions, SilverCloud helps banks and credit unions deliver better support to reduce costs and improve experience by automating the creation, management and delivery of knowledge. Easy to implement and maintain, SilverCloud ensures satisfaction and a tangible ROI. For more information, visit www.silvercloudinc.com.