President of Strategic Contact, Lori Bocklund can help your credit union’s call center succeed. On December 15th, Bocklund conducted an exclusive webinar discussing the state of credit union call centers today. She has completed extensive research and gathered a series of data surrounding the issues call centers have faced and what is being done to improve the process. Bocklund provides unique and groundbreaking insight into the industry, and provides a useful dialogue that should help your call center achieve a high level of success and functionality. Please enjoy her presentation.