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Strategic Contact – Member Experience and the Call Center

President of Strategic Contact, Lori Bocklund, can help your credit union’s call center succeed. On December 15th, Bocklund conducted an exclusive webinar discussing the state of credit union call centers today. She has completed extensive research and gathered data surrounding the issues call centers have faced and what is being done to improve processes. Bocklund provides unique and groundbreaking insight into the industry, and provides a useful dialogue that will help your call center achieve a high level of success and functionality. Click below to learn more:

Ready to learn more about strategies to help your call center succeed? Check out SilverCloud’s Employee Enablement solutions and schedule a free Best Practice Review.