PORTSMOUTH, N.H. — In the first quarter, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed on ten new customers, including Kern Federal Credit Union ($225 million in assets),Crescent Credit Union ($434 million in assets), Mid-Hudson Valley Federal Credit Union ($800 million in assets), CP Federal Credit Union ($394 million in assets), Credit Union of Texas ($1.3 billion in assets), Summit Credit Union ($2.3 billion in assets), Yolo Federal Credit Union ($242 million in assets), Mill City Credit Union ($315 million in assets), First Credit Union ($427 million in assets), Evansville Teachers Federal Credit Union ($829 million in assets).
SilverCloud’s suite of software solutions includes two unique products, Compass™ and Breeze™. Compass, seamlessly integrates with banks and credit unions’ intranet or portals to provide customer service representatives with immediate and up-to-date information. Breeze, integrates across a banks and credit unions’ mobile, internet and banking channel to provide customer self-service and sales.
Out of the ten credit unions, Kern Federal Credit Union, Mid-Hudson Valley Federal Credit Union, Yolo Federal Credit Union, Mill City Credit Union, Evansville Teachers Federal Credit Union, Crescent Credit Union and Summit Credit Union chose Compass to streamline employee communications and access to pertinent information, while CP Federal Credit Union opted for SilverCloud’s Breeze solution to improve customer experience across all banking channels. As for Credit Union of Texas and First Credit Union, they selected both Breeze and Compass solutions.
SilverCloud’s solutions supercharge the way banks and credit unions tackle day-to-day operations by significantly reducing the amount of search time to find answers, while creating a less stressful work environment. Instead of searching for answers within bulky and outdated systems, SilverCloud implements an organized and efficient solution.
“The success of a bank or credit union relies heavily on their operations initiatives,” said Scott Cornell, CEO of SilverCloud. “By choosing SilverCloud, these ten credit unions are demonstrating what we expect to see from the industry now and in the future: a growing desire to embrace technology that ensures productivity and overall profitability.”
Portsmouth, NH-based SilverCloud is the self-service solution for premier banks and credit unions. Successful banks and credit unions utilize SilverCloud to improve service and increase productivity that leads to more growth. SilverCloud delivers easy-to-launch solutions that unify employee and digital service channels with consistent and accurate information. SilverCloud clients are more competitive, experience greater operational efficiency, and are more compliant – all through bank or credit union focused SaaS tools, content architecture and content services.