How your policies and procedures are hurting staff productivity and eating into revenue growth
Join us at 2:00 pm EST to learn how your policy and procedure manuals are setting your bank or credit union back. We will look at real industry case studies and discuss this pervasive industry problem, plus offer solutions for turning a productivity and revenue killer into a productivity and revenue driver.
In this webinar you will learn:
- Why your current policies, procedures and product information are ruining employee effectiveness and, in turn, the customer experience
- How to re-invent your policies, procedures and product information so that you can free up as much as 60% of your managers’, training and subject matter experts’ time
- How to decrease employee turnover and improve your bottom line
Title: How to Fix Your Banking Policies and Procedures
Presented By: Alan Rosenbaum, EVP Customer Success, SilverCloud, Inc.
Time: 2:00pm EST