Industry News

Case Study: Visions Federal Credit Union Leverages SilverCloud’s Consumer Support Center to Gain Double-Digit Growth in Mortgage Loans

Case Study: Visions Federal Credit Union Leverages SilverCloud’s Consumer Support Center to Gain Double-Digit Growth in Mortgage Loans

EXECUTIVE OVERVIEW Headquartered in Endwell, New York, Visions Federal Credit Union was founded in 1966 and serves 180,000 members with 44 branches and over $3.5 billion in assets. Visions FCU implemented SilverCloud’s Consumer Support Center in March 2015. SilverCloud’s Top Content Widgets — a feature of the Consumer Support Center solution — increased mortgage loan growth…

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Case Study: Institution for Savings Utilizes SilverCloud’s Employee Support Center to Improve Training Procedures and Enhance Internal Efficiencies

Case Study: Institution for Savings Utilizes SilverCloud’s Employee Support Center to Improve Training Procedures and Enhance Internal Efficiencies

EXECUTIVE OVERVIEW Headquartered in Newburyport, Massachusetts, Institution for Savings is one of the oldest mutual banks in the country, with $2.7 billion in assets and seven branches serving communities on the North Shore. Together with Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings and Wes Barry, Vice President of Retail Banking…

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AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

EXECUTIVE OVERVIEW The Problem: Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, purchased SilverCloud in July 2017, the number one employee complaint was the inability to quickly find policy, procedure, and product information. Siloed departmental information led to inefficiency and inconsistency. The goal of fixing this chronic problem drove the…

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SilverCloud Signs Another Eight Financial Institution Clients

January 1, 2019, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including:   Home Savings Bank $2.8B Youngstown, OH Greater Nevada Credit Union $938M Carson City, NV Dieterich Bank $636M Dieterich, IL Clearview Federal Credit Union $1.2B Moon Township,…

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SilverCloud Signs Another Four Financial Institution Clients

October 3, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed four new institutions to new products, including:   Advantis Credit Union $1.4B Milwaukie, OR Truliant Federal Credit Union $2.4B Winston Salem, NC Community National Bank & Trust of Texas $703M Corsicana, TX Kemba Credit…

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SilverCloud Signs Another Eight Financial Institution Clients

July 16, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed eight new institutions to new products, including: Freedom Credit Union $487M Springfield, MA Local Government Federal Credit Union $1.7B Raleigh, NC Carolinas Telco Federal Credit Union $342M Charlotte, NC Firelands Federal Credit Union $270M…

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SilverCloud Signs Another Seven Financial Institution Clients

April 20, 2018, Portsmouth, NH — SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed seven new institutions to new products, including: Stanford Federal Credit Union $2.4B Palo Alto, CA Georgia’s Own Credit Union $2.3B Atlanta, GA Numerica Credit Union $2.1B Spokane Valley, WA IBM Southeast Employees Credit Union…

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SilverCloud Presents At CCUA Training Network Meeting

April 17th, 2018, Portsmouth, NH: Al Rosenbaum, Executive Vice President of Customer Success at SilverCloud, will assist credit union trainers in rethinking their training strategy to achieve institutional goals at the Cooperative Credit Union Association’s (CCUA) 2018 Training Network meeting. Rosenbaum will collaborate with participants around: Why focusing on real-time training rather than traditional training methods is key to reducing repetitive…

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