New name reflects company’s expertise in customer engagement TEWKSBURY, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name exemplifies the company’s mission to provide complete customer engagement solutions that enable organizations to more effectively and efficiently engage…
Comprehensive solution to improve customer experience, increase digital banking adoption in direct response to today’s banking environment TEWKSBURY, Mass., June 16, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that enables banks and credit unions to quickly increase digital adoption and improve the online…
TEWKSBURY, Mass.–TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer engagement trends with banks and credit unions over the span of the first year of the pandemic from March 2020 through March 2021. The report is based on usage data of 400+ financial institutions utilizing the…
How to Improve Digital Experiences So Customers Stay Connected to Your Financial Institution As seen in ABA Bank Marketing. By: DJ Haskins “By identifying the reasons that customers want to switch, and marketing to your strengths in association with those pain points, financial institutions will be able to attract vulnerable customers into their financial institution.” This recent article, featuring…
Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass., Jan. 12, 2020 –TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and SilverCloud, the leading provider of consumer and employee knowledge management solutions for banks and credit unions have come together (see “TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform”)…
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…
As featured on Forbes.com in August 2020 by Daniel Newman: Just a few months ago, I wrote an article about human and machine partnerships in the workforce. Hosts of companies, from CVS to McDonald’s, were already using AI to enhance their human workforce with superhuman new efficiencies while also delivering premium customer experiences and cost savings. Fast…
As featured on BankDirector.com September 2020 by DJ Haskins: Covid-19 has increased usage of digital banking services and tools, including live chat, video chat and chatbots. While live chat and video chat offer a one-to-one conversation directly with your customers, chatbots provide 24-hour service, instant answers and the ability to scale without the need for…
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…
Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…
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