Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…
As featured on Forbes.com in August 2020 by Daniel Newman: Just a few months ago, I wrote an article about human and machine partnerships in the workforce. Hosts of companies, from CVS to McDonald’s, were already using AI to enhance their human workforce with superhuman new efficiencies while also delivering premium customer experiences and cost savings. Fast…
As featured on BankDirector.com September 2020 by DJ Haskins: Covid-19 has increased usage of digital banking services and tools, including live chat, video chat and chatbots. While live chat and video chat offer a one-to-one conversation directly with your customers, chatbots provide 24-hour service, instant answers and the ability to scale without the need for…
Throughout Q2, the company positioned itself to best help financial institutions transitioning to a remote, digital banking environment Portsmouth, N.H., July 30, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced significant Q2 growth and expansion that includes additions to the company’s leadership team, customer base and partnership…
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…
Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…
For many of us, bank and credit union conferences allow the opportunity to step outside of our day-to-day norm and enter into a real-life showcase and lively conversation with like-minded banking professionals, industry leaders, and cutting-edge solution providers. This year, however, has proven to be a bit different. Just as the 2020 bank and credit…
Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the…
Portsmouth, N.H. & Livonia, Mich. (April 30, 2020) — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and CU Solutions Group (CUSG), a credit union service organization offering leading-edge products and services in the areas of technology, marketing, HR performance and strategic advisory, announced a partnership that assists credit unions…
Leading provider of banking customer support steps up to help financial institutions during pandemic PORTSMOUTH, N.H., March 31, 2020 — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced that it will be offering its Consumer Support solution free for 90 days to banks and credit unions struggling to support…
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