Industry News

TimeTrade And SilverCloud Unite To Transform Customer Experience

TimeTrade And SilverCloud Unite To Transform Customer Experience

Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass.,  Jan. 12, 2020 –TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and SilverCloud, the leading provider of consumer and employee knowledge management solutions for banks and credit unions have come together (see “TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform”)…

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SilverCloud Releases Inaugural Conversational Banking Research Report, ‘SilverCloud Labs’ Examining Real-Time Usage Data

SilverCloud Releases Inaugural Conversational Banking Research Report, ‘SilverCloud Labs’ Examining Real-Time Usage Data

Report highlights micro-trends driving the next wave in digital banking, virtual assistants Portsmouth, N.H., November 12, 2020 – SilverCloud, LLC, the only support solution built exclusively for the financial services industry, today released its inaugural monthly research report, SilverCloud Labs: Conversational Banking Trends, analyzing real-time usage data collected from more than 200 financial institutions and 11.9 million end-user sessions. Each…

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American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…

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As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

Throughout Q2, the company positioned itself to best help financial institutions transitioning to a remote, digital banking environment Portsmouth, N.H., July 30, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced significant Q2 growth and expansion that includes additions to the company’s leadership team, customer base and partnership…

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SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –  SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…

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Marine Federal Credit Union Shares 5 Favorite Features of Employee Support™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Support™

Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…

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