Industry News

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…

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As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

As the Industry Shifts, SilverCloud Reports Rapid Growth to Accommodate New Demand

Throughout Q2, the company positioned itself to best help financial institutions transitioning to a remote, digital banking environment Portsmouth, N.H., July 30, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced significant Q2 growth and expansion that includes additions to the company’s leadership team, customer base and partnership…

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SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –  SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…

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Marine Federal Credit Union Shares 5 Favorite Features of Employee Support™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Support™

Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…

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Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the…

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CU Solutions Group and SilverCloud Announce Partnership to Expand Digital, Remote Support Services to Credit Unions and Members Nationwide

CU Solutions Group and SilverCloud Announce Partnership to Expand Digital, Remote Support Services to Credit Unions and Members Nationwide

Portsmouth, N.H. & Livonia, Mich. (April 30, 2020) — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and CU Solutions Group (CUSG), a credit union service organization offering leading-edge products and services in the areas of technology, marketing, HR performance and strategic advisory, announced a partnership that assists credit unions…

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