Industry News

Success Story: Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Support

With 12 locations serving more than 50,000 members across southern Louisiana and Alabama, Jefferson Financial Federal Credit Union has been a staple of their community since 1966. Operating with a frontline staff of 105 employees, Jefferson Financial FCU takes great pride in providing excellent service to its members. When Jefferson Financial Federal Credit Union set…

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SilverCloud Inc. Launches Partner Program

Referral and Technology Partner Program aims to connect companies who service banks and credit unions to help them reduce costs and deliver a better experience. PORTSMOUTH, NH, November 5, 2019 — SilverCloud Inc., the provider of automated support for banks and credit unions, has launched a Partner Program for Referral and Technology Partners. The program is…

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10 New Financial Institutions Select SilverCloud

10 New Financial Institutions Select SilverCloud

October 8, 2019, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced ten new financial institutions have selected SilverCloud, including: SAFE Federal Credit Union 1.07b Folsom, CA GHS Federal Credit Union $147m Binghamton, NY  West Suburban Bank $2.3b Lombard, Il Flushing Savings Bank $6.95b Uniondale, NY Bayer…

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Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

As featured on the Financial Brand in June, 2019: Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an…

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Thriving During a Merger, Mobile, or Online Conversion

Thriving During a Merger, Mobile, or Online Conversion

Is your institution prepared for the stress of a conversion? Banking is evolving… quickly. Keeping up with the expectations of today’s consumers involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Mobile conversions Online Banking conversions Rolling out new features and upgrades – Online Account Opening, Mobile Deposit, Bill Pay…

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Highlights from the 2019 Financial Brand Forum

Highlights from the 2019 Financial Brand Forum

We just returned from the Financial Brand Forum feeling rejuvenated by the original perspectives, new faces, and invigorating conversations we encountered! Taking place at Caesars Palace in Las Vegas, Nevada the Forum is banking’s premier conference on marketing, customer experience, data analytics and digital transformation. With over 2,000 banking professionals in attendance from over 750…

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Case Study: Visions Federal Credit Union Leverages SilverCloud’s Consumer Support to Gain Double-Digit Growth in Mortgage Loans

Case Study: Visions Federal Credit Union Leverages SilverCloud’s Consumer Support to Gain Double-Digit Growth in Mortgage Loans

EXECUTIVE OVERVIEW Headquartered in Endwell, New York, Visions Federal Credit Union was founded in 1966 and serves 180,000 members with 44 branches and over $3.5 billion in assets. Visions FCU implemented SilverCloud’s Consumer Support in March 2015. SilverCloud’s Top Content Widgets — a feature of the Consumer Support solution — increased mortgage loan growth by…

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Case Study: Institution for Savings Utilizes SilverCloud’s Employee Support to Improve Training Procedures and Enhance Internal Efficiencies

Case Study: Institution for Savings Utilizes SilverCloud’s Employee Support to Improve Training Procedures and Enhance Internal Efficiencies

EXECUTIVE OVERVIEW Headquartered in Newburyport, Massachusetts, Institution for Savings is one of the oldest mutual banks in the country, with $2.7 billion in assets and seven branches serving communities on the North Shore. Together with Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings and Wes Barry, Vice President of Retail Banking…

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