Industry News

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the…

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CU Solutions Group and SilverCloud Announce Partnership to Expand Digital, Remote Support Services to Credit Unions and Members Nationwide

CU Solutions Group and SilverCloud Announce Partnership to Expand Digital, Remote Support Services to Credit Unions and Members Nationwide

Portsmouth, N.H. & Livonia, Mich. (April 30, 2020) — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and CU Solutions Group (CUSG), a credit union service organization offering leading-edge products and services in the areas of technology, marketing, HR performance and strategic advisory, announced a partnership that assists credit unions…

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SilverCloud Offers Customer Support Solution Free for 90 Days

SilverCloud Offers Customer Support Solution Free for 90 Days

Leading provider of banking customer support steps up to help financial institutions during pandemic PORTSMOUTH, N.H., March 31, 2020 — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced that it will be offering its Consumer Support solution free for 90 days to banks and credit unions struggling to support…

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SilverCloud Introduces its Consumer Support Trends

SilverCloud Introduces its Consumer Support Trends

Leading provider of banking customer support outlines ‘What Banking Customers Are Looking for in Digital Channels’ PORTSMOUTH, N.H., March 31, 2020 — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced that it released its weekly Digital Support Trends. Digital Support Trends outlines the weekly trends on what banking customers…

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Pymnts.com Article – SilverCloud On How FIs Can Offer SMBs A ‘Consumer’ Banking Experience

Pymnts.com Article – SilverCloud On How FIs Can Offer SMBs A ‘Consumer’ Banking Experience

As featured on Pymnts.com in February 2020: Customer service is the lifeblood of financial services, just as much as credit cards, debit cards and checking accounts. But as banking becomes ever-more mobile, and account openings and activities are done through digital channels, the very definition of support – and how it should be provided – is…

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7 New Financial Institutions Select SilverCloud

7 New Financial Institutions Select SilverCloud

February 13, 2020, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced seven new financial institutions have selected SilverCloud, including:   Staley Credit Union $148m Deactur, Illinois Piedmont Advantage Credit Union $356m Winston-Salem, NC Resource One Credit Union $514m Dallas, Texas A $1.33b Canadian credit union &…

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SilverCloud and thirdstream Partner to Help Drive Online Account Opening

Technology reduces consumer abandonment at account opening Portsmouth, N.H. and Lethbridge, Alberta, Feb. 04, 2020 — SilverCloud, Inc., the only support solution built exclusively for the financial services industry, and thirdstream, a leading provider of in-branch and online account opening and digital lending solutions, announced a partnership that assists financial institutions in driving more online…

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Success Story: Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Support

With 12 locations serving more than 50,000 members across southern Louisiana and Alabama, Jefferson Financial Federal Credit Union has been a staple of their community since 1966. Operating with a frontline staff of 105 employees, Jefferson Financial FCU takes great pride in providing excellent service to its members. When Jefferson Financial Federal Credit Union set…

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SilverCloud Inc. Launches Partner Program

Referral and Technology Partner Program aims to connect companies who service banks and credit unions to help them reduce costs and deliver a better experience. PORTSMOUTH, NH, November 5, 2019 — SilverCloud Inc., the provider of automated support for banks and credit unions, has launched a Partner Program for Referral and Technology Partners. The program is…

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10 New Financial Institutions Select SilverCloud

10 New Financial Institutions Select SilverCloud

October 8, 2019, Portsmouth, NH — SilverCloud, Inc., the leading provider of automated support for banks and credit unions, announced ten new financial institutions have selected SilverCloud, including: SAFE Federal Credit Union 1.07b Folsom, CA GHS Federal Credit Union $147m Binghamton, NY  West Suburban Bank $2.3b Lombard, Il Flushing Savings Bank $6.95b Uniondale, NY Bayer…

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