Industry News

TimeTrade SilverCloud Is Now Engageware

TimeTrade SilverCloud Is Now Engageware

New name reflects company’s expertise in customer engagement  TEWKSBURY, Mass., July 28, 2021 – Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name exemplifies the company’s mission to provide complete customer engagement solutions that enable organizations to more effectively and efficiently engage…

Read more
TimeTrade SilverCloud Announces Self-Service Assistance Package

TimeTrade SilverCloud Announces Self-Service Assistance Package

Comprehensive solution to improve customer experience, increase digital banking adoption in direct response to today’s banking environment  TEWKSBURY, Mass., June 16, 2021 – TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, announced today that it has launched its Self-Service Assistance Package that enables banks and credit unions to quickly increase digital adoption and improve the online…

Read more
TimeTrade SilverCloud Releases ‘Digital-First Banking Trends Report’

TimeTrade SilverCloud Releases ‘Digital-First Banking Trends Report’

TEWKSBURY, Mass.–TimeTrade SilverCloud, the industry-leading provider of customer engagement solutions, today released its “Digital-First Banking Trends Report,” examining customer engagement trends with banks and credit unions over the span of the first year of the pandemic from March 2020 through March 2021. The report is based on usage data of 400+ financial institutions utilizing the…

Read more
The Real Reasons Banking Customers Switch

The Real Reasons Banking Customers Switch

How to Improve Digital Experiences So Customers Stay Connected to Your Financial Institution  As seen in ABA Bank Marketing.  By: DJ Haskins “By identifying the reasons that customers want to switch, and marketing to your strengths in association with those pain points, financial institutions will be able to attract vulnerable customers into their financial institution.”  This recent article, featuring…

Read more
TimeTrade And SilverCloud Unite To Transform Customer Experience

TimeTrade And SilverCloud Unite To Transform Customer Experience

Combined company delivers most effective and efficient methods for customer interaction Tewksbury, Mass.,  Jan. 12, 2020 –TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and SilverCloud, the leading provider of consumer and employee knowledge management solutions for banks and credit unions have come together (see “TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform”)…

Read more
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels Portsmouth, N.H., September 15, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7…

Read more
SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage Portsmouth, N.H., July 21, 2020 –  SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling…

Read more
Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™

Marine Federal Credit Union Shares 5 Favorite Features of Employee Knowledge Management™

Marine Federal Credit Union started with eight people in 1959, and today serves nearly 100,000 members across North Carolina, Virginia, and South Carolina. With 15 branch locations, Marine FCU strives to deliver convenience to their members with new technology and exceptional member service. Marine Federal Credit Union recognizes that excellent member service begins with the…

Read more