Industry News

Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

Visions Federal Credit Union Leverages SilverCloud’s Credit Union Software to Gain Double-Digit Growth in Mortgage Loans

  Who: Headquartered in Endwell, NY, Visions Federal Credit Union was founded in 1966 and currently serves 180,000 members with 44 branches and over $3.5 billion in assets.                     When: Visions Federal Credit Union implemented SilverCloud’s Top Content Widgets in March of 2015. What: SilverCloud’s Top Content Widgets solution increased…

Read more

Evansville Teachers FCU Hosts Webinar on Enabling a Sales Culture While Improving Service

Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU demonstrates how she quickly went from an overloaded staff to self-sufficient, lead-producing frontline employees. In this webinar, Tami illustrates the positive service and financial impacts that SilverCloud’s Employee Enablement solution (formerly “Compass”) has had on their front-line staff and call center.  Just two months after implementation, Evansville…

Read more
SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

June 22, 2016, Portsmouth, NH — Between July and August of 2016, SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed nine new institutions to new products, including: First National Bank and Trust, Army Aviation Center Federal Credit Union, Department of Commerce Federal Credit Union, Provident Bank, Mission Federal Credit Union,…

Read more
Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Technology is changing the way credit unions operate. The National Association of Federal Credit Unions (NAFCU) recently wrote about a new trend in information technology investment among credit unions noting that “Credit unions, especially the larger ones but also more aggressive smaller ones, are hurrying to adopt technologies that will help them stay in the…

Read more
SilverCloud Adds Six Bank or Credit Union Customers in Two Months

SilverCloud Adds Six Bank or Credit Union Customers in Two Months

June 22, 2016, Portsmouth, NH — Between April and May of 2016, SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed six new institutions to new products, including: Langley Federal Credit Union, Chartway Federal Credit Union, Cambridge Trust Company, Solarity Credit Union, United Community Bank and Merrimack Valley Federal Credit Union….

Read more
SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

Scott Cornell, Founder and CEO of SilverCloud, was recently featured in the well-respected industry publication BAI (Bank Administration Institute) discussing information access for credit union and bank customer service staff. Banks and credit unions manage a mass amount of information related to their many diverse and often complicated products. Credit union customer service staff are…

Read more

Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and bank training. Bank of…

Read more

10 Credit Unions Sign with SilverCloud in Q1 to Enhance Operations and Sales

PORTSMOUTH, N.H. — In the first quarter, SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, signed ten new institutions to new products, including: Kern Federal Credit Union ($225 million in assets),Crescent Credit Union ($434 million in assets), Mid-Hudson Valley Federal Credit Union ($800 million in assets), CP Federal Credit Union ($394…

Read more

SilverCloud Increases Employee Efficiency with Innovative Software Solutions

PORTSMOUTH, NH – March 21, 2016 SilverCloud, Inc., a SaaS company specializing in digital enablement for banks and credit unions, announced the successful implementation of its software solutions into 25 banks and credit unions ranging from $150 million to $10 billion in assets. Out of the 28 implementations, 15 banks and credit unions chose SilverCloud’s Employee Enablement…

Read more