Industry News

Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers

Altamaha Bank & Trust Implements SilverCloud’s Customer Self-Service to Elevate Experience, Engagement for Customers

Rural community bank drives digital adoption with automated self-service tool Portsmouth, N.H., May 07, 2020 – SilverCloud, Inc., the only support solution built exclusively for the financial services industry, today announced Altamaha Bank & Trust has implemented the company’s Customer Self-Service solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through…

Read more

Success Story: Jefferson Financial FCU Solves Procedure Management Challenge with SilverCloud Employee Knowledge Management

With 12 locations serving more than 50,000 members across southern Louisiana and Alabama, Jefferson Financial Federal Credit Union has been a staple of their community since 1966. Operating with a frontline staff of 105 employees, Jefferson Financial FCU takes great pride in providing excellent service to its members. When Jefferson Financial Federal Credit Union set…

Read more
Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

Financial Brand Article – What Banks & Credit Unions Can Learn From Netflix About Digital Support

As featured on the Financial Brand in June, 2019: Financial institutions of any size can implement small steps used by Netflix and other e-commerce rock stars to ease the load on contact centers, especially when live chat is used. Equally important, these steps lead to significant opportunities to cross-sell consumers who clearly have indicated an…

Read more
Thriving During a Merger, Mobile, or Online Conversion

Thriving During a Merger, Mobile, or Online Conversion

Is your institution prepared for the stress of a conversion? Banking is evolving… quickly. Keeping up with the expectations of today’s consumers involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Mobile conversions Online Banking conversions Rolling out new features and upgrades – Online Account Opening, Mobile Deposit, Bill Pay…

Read more
Success Story: Visions Federal Credit Union Leverages SilverCloud’s Customer Self-Service to Gain Double-Digit Growth in Mortgage Loans

Success Story: Visions Federal Credit Union Leverages SilverCloud’s Customer Self-Service to Gain Double-Digit Growth in Mortgage Loans

EXECUTIVE OVERVIEW Headquartered in Endwell, New York, Visions Federal Credit Union was founded in 1966 and serves 180,000 members with 44 branches and over $3.5 billion in assets. Visions FCU implemented SilverCloud’s Customer Self-Service to increase its digital engagement. SilverCloud’s Top Content Widgets — a feature of the Customer Self-Service solution — increased mortgage loan…

Read more
Success Story: Institution for Savings Utilizes SilverCloud’s Employee Knowledge Management to Improve Training Procedures and Enhance Internal Efficiencies

Success Story: Institution for Savings Utilizes SilverCloud’s Employee Knowledge Management to Improve Training Procedures and Enhance Internal Efficiencies

EXECUTIVE OVERVIEW Headquartered in Newburyport, Massachusetts, Institution for Savings is one of the oldest mutual banks in the country, with $2.7 billion in assets and seven branches serving communities on the North Shore. Together with Tammy Roeger, Senior Vice President of Retail Banking of Institution for Savings and Wes Barry, Vice President of Retail Banking…

Read more
AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

AskSharon! How Sharonview FCU Reduced Exceptions & Increased Employee Accountability

EXECUTIVE OVERVIEW The Problem: Before Sharonview Federal Credit Union, a $1.4 billion institution headquartered in South Carolina, the number one employee complaint was the inability to quickly find policy, procedure, and product information. Siloed departmental information led to inefficiency and inconsistency. The goal of fixing this chronic problem drove the decision to purchase SilverCloud, and…

Read more

Evansville Teachers FCU Hosts Webinar on Enabling a Sales Culture While Improving Service

Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU demonstrates how she quickly went from an overloaded staff to self-sufficient, lead-producing frontline employees. In this webinar, Tami illustrates the positive service and financial impacts that SilverCloud’s Employee Knowledge Management solution (“Compass”) has had on their front-line staff and call center.  Just two months after implementation, Evansville…

Read more