Industry News

SilverCloud Adds Six Bank or Credit Union Customers in Two Months

SilverCloud Adds Six Bank or Credit Union Customers in Two Months

June 22, 2016, Portsmouth, NH — Between April and May of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed six new bank or credit union customers, including Langley Federal Credit Union, Chartway Federal Credit Union, Cambridge Trust Company, Solarity Credit Union, United Community Bank and Merrimack Valley Federal Credit…

Read more
SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

Scott Cornell, Founder and CEO of SilverCloud, was recently featured in the well-respected industry publication BAI (Bank Administration Institute) discussing information access for credit union and bank customer service staff. Banks and credit unions manage a mass amount of information related to their many diverse and often complicated products. Credit union customer service staff are…

Read more

Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and bank training. Bank of…

Read more

Ten Credit Unions Sign with SilverCloud in Q1 to Enhance Operations and Sales

PORTSMOUTH, N.H. — In the first quarter, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed on ten new customers, including Kern Federal Credit Union ($225 million in assets),Crescent Credit Union ($434 million in assets), Mid-Hudson Valley Federal Credit Union ($800 million in assets), CP Federal Credit Union ($394 million in…

Read more

Arizona Federal: The Secret to 95% Employee Satisfaction

How Arizona Federal Credit Union’s Employees get ANSWERS From Their Intranet and Free up Key Go-To People Cathy Roelle, VP of Teleservices demonstrates Arizona Federal’s approach to improving their intranet. Arizona Federal Credit Union faced a problem. Employees were not able to access the information they needed quickly or efficiently through their intranet, which meant…

Read more

Smart Financial Presents: How to Provide Superior Service

Michael Warrell, Senior Vice President of Member Services at Smart Financial Credit Union located in Houston TX, shares how he has been able to provide his members with superior service while boosting sales. Mike’s approach to service has delivered: 138% increase in direct deposit usage from 8% to 46% 372% increase in new credit card…

Read more
NCUA notes SilverCloud in 2014 accomplishments

NCUA notes SilverCloud in 2014 accomplishments

Washington, D.C. The 2014 NCUA OSCUI Accomplishments report calls out SilverCloud numerous times (branded by the NCUA as FAQ+). The NCUA report even allows users to click on “FAQ+” within the report to ask questions and get answers – through their use of SilverCloud. Click here to see the NCUA report Well done NCUA OSCUI…

Read more
Life Events at Banks and Credit Unions (Part 1)

Life Events at Banks and Credit Unions (Part 1)

Life is challenging. To break beyond the status quo of today’s banking almost always involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Here are a few of those Life Events (i.e. high stress moments): Acquisitions Core conversions Home banking conversions New product sales Endless launching of new technologies The…

Read more
Nine Banks & Credit Unions launch SilverCloud in Q1

Nine Banks & Credit Unions launch SilverCloud in Q1

Portsmouth, NH –– SilverCloud, the leading provider of consumer self-service solutions for banks and credit unions, announces clients going live with new services in Q1. These organizations drive more consumer engagement and business through the use of SilverCloud. These clients include: SilverCloud Breeze Self Service for Mobile Solution BankMobile New Virtual Bank Phoenixville, PA Landmark…

Read more
Get the latest news & updates
  • This field is for validation purposes and should be left unchanged.