Industry News

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

SilverCloud Adds Nine Bank or Credit Union Clients in Two Months

June 22, 2016, Portsmouth, NH — Between July and August of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed nine new customers, including First National Bank and Trust, Army Aviation Center Federal Credit Union, Department of Commerce Federal Credit Union, Provident Bank, Mission Federal Credit Union, United Solutions Company,…

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Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Denali Federal Credit Union Discusses Investment in SilverCloud with the National Association of Federal Credit Unions

Technology is changing the way credit unions operate. The National Association of Federal Credit Unions (NAFCU) recently wrote about a new trend in information technology investment among credit unions noting that “Credit unions, especially the larger ones but also more aggressive smaller ones, are hurrying to adopt technologies that will help them stay in the…

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SilverCloud Adds Six Bank or Credit Union Customers in Two Months

SilverCloud Adds Six Bank or Credit Union Customers in Two Months

June 22, 2016, Portsmouth, NH — Between April and May of 2016, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed six new bank or credit union customers, including Langley Federal Credit Union, Chartway Federal Credit Union, Cambridge Trust Company, Solarity Credit Union, United Community Bank and Merrimack Valley Federal Credit…

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SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

SilverCloud’s Scott Cornell Featured in BAI, Discusses Information Access for Customer Service

Scott Cornell, Founder and CEO of SilverCloud, was recently featured in the well-respected industry publication BAI (Bank Administration Institute) discussing information access for credit union and bank customer service staff. Banks and credit unions manage a mass amount of information related to their many diverse and often complicated products. Credit union customer service staff are…

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Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and bank training. Bank of…

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Ten Credit Unions Sign with SilverCloud in Q1 to Enhance Operations and Sales

PORTSMOUTH, N.H. — In the first quarter, SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed on ten new customers, including Kern Federal Credit Union ($225 million in assets),Crescent Credit Union ($434 million in assets), Mid-Hudson Valley Federal Credit Union ($800 million in assets), CP Federal Credit Union ($394 million in…

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Arizona Federal: The Secret to 95% Employee Satisfaction

How Arizona Federal Credit Union’s Employees get ANSWERS From Their Intranet and Free up Key Go-To People Cathy Roelle, VP of Teleservices demonstrates Arizona Federal’s approach to improving their intranet. Arizona Federal Credit Union faced a problem. Employees were not able to access the information they needed quickly or efficiently through their intranet, which meant…

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Smart Financial Presents: How to Provide Superior Service

Michael Warrell, Senior Vice President of Member Services at Smart Financial Credit Union located in Houston TX, shares how he has been able to provide his members with superior service while boosting sales. Mike’s approach to service has delivered: 138% increase in direct deposit usage from 8% to 46% 372% increase in new credit card…

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