Industry News

NCUA notes SilverCloud in 2014 accomplishments

NCUA notes SilverCloud in 2014 accomplishments

Washington, D.C. The 2014 NCUA OSCUI Accomplishments report calls out SilverCloud numerous times (branded by the NCUA as FAQ+). The NCUA report even allows users to click on “FAQ+” within the report to ask questions and get answers – through their use of SilverCloud. Click here to see the NCUA report Well done NCUA OSCUI…

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Life Events at Banks and Credit Unions (Part 1)

Life Events at Banks and Credit Unions (Part 1)

Life is challenging. To break beyond the status quo of today’s banking almost always involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Here are a few of those Life Events (i.e. high stress moments): Acquisitions Core conversions Home banking conversions New product sales Endless launching of new technologies The…

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Nine Banks & Credit Unions launch SilverCloud in Q1

Nine Banks & Credit Unions launch SilverCloud in Q1

Portsmouth, NH –– SilverCloud, the leading provider of consumer self-service solutions for banks and credit unions, announces clients going live with new services in Q1. These organizations drive more consumer engagement and business through the use of SilverCloud. These clients include: SilverCloud Breeze Self Service for Mobile Solution BankMobile New Virtual Bank Phoenixville, PA Landmark…

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Denali Alaskan: Self-Service Innovation

Self-Service Innovation: How to profit from a stronger workforce Judie Miller, VP of Call Center Operations & eServices breaks down Denali Alaskan Federal Credit Union’s approach to strategically facilitating a higher level of service across channel for their consumers, while increasing their bottom line. Denali tapped in to the power of a stronger workforce at…

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Smart Financial: Partnering to Provide Superior Service

Partnering to Provide Superior Service Susan Chapman, VP and CMO at Smart Financial Credit Union walks through how their focus on providing superior service to every member has paid off. Their vision to be the financial services provider most admired for its people, performance and innovation meant that they needed to find a way to…

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Mill City Credit Union presents: The Mill City Playbook!

Marlo Hirl, VP of Marketing and Business Development at Mill City Credit Union and Kathy Dahl, Marketing e-Channels Developer demonstrate how their focus on e-channel development with the use of SilverCloud’s Breeze has accelerated their member communications and marketing to help increase member satisfaction and deepen relationships. Mill City Credit Union knows how to answer…

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Evolve CU: How to save money, improve service and grow!

Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut-costs and drive new opportunities at her credit union. Tori illustrates the positive service and financial impacts to her credit union’s call center and online channels. Evolve Credit Union has utilized SilverCloud for the past 12 months…

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Supercharged Searching Adds Efficiencies – Credit Union Times

Supercharged Searching Adds Efficiencies – Credit Union Times

Finding specific information, such as a routing number or current rates, on some credit union websites can be like searching for a needle in a haystack, even when it’s in plain sight. Some sites don’t even have a search box. Those that do, often lack essential functionality. That’s a problem, experts say, because inaccurate or…

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