Industry News

Smart Financial Presents: How to Provide Superior Service

Michael Warrell, Senior Vice President of Member Services at Smart Financial Credit Union located in Houston TX, shares how he has been able to provide his members with superior service while boosting sales. Mike’s approach to service has delivered: 138% increase in direct deposit usage from 8% to 46% 372% increase in new credit card…

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NCUA notes SilverCloud in 2014 accomplishments

NCUA notes SilverCloud in 2014 accomplishments

Washington, D.C. The 2014 NCUA OSCUI Accomplishments report calls out SilverCloud numerous times (branded by the NCUA as FAQ+). The NCUA report even allows users to click on “FAQ+” within the report to ask questions and get answers – through their use of SilverCloud. Click here to see the NCUA report Well done NCUA OSCUI…

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Life Events at Banks and Credit Unions (Part 1)

Life Events at Banks and Credit Unions (Part 1)

Life is challenging. To break beyond the status quo of today’s banking almost always involves some hefty initiatives that, inevitably, will stress your staff – and your customers. Here are a few of those Life Events (i.e. high stress moments): Acquisitions Core conversions Home banking conversions New product sales Endless launching of new technologies The…

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9 Banks & Credit Unions launch SilverCloud in Q1

9 Banks & Credit Unions launch SilverCloud in Q1

Portsmouth, NH –– SilverCloud, a SaaS company specializing in digital enablement for banks and credit unions, announces clients going live with new services in Q1. These organizations drive more consumer engagement and business through the use of SilverCloud. These clients include: SilverCloud Consumer Enablement for Mobile Solution BankMobile New Virtual Bank Phoenixville, PA Landmark FCU $2.6B…

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Smart Financial: Partnering to Provide Superior Service

  Susan Chapman, VP and CMO at Smart Financial Credit Union walks through how their focus on providing superior service to every member has paid off. Their vision to be the financial services provider most admired for its people, performance and innovation meant that they needed to find a way to bridge the gap between…

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Mill City Credit Union presents: The Mill City Playbook!

Marlo Hirl, VP of Marketing and Business Development at Mill City Credit Union and Kathy Dahl, Marketing e-Channels Developer, demonstrate how their focus on e-channel development with the use of SilverCloud’s Consumer Enablement solution has accelerated their member communications and marketing to help increase member satisfaction and deepen relationships. Mill City Credit Union knows how…

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Evolve CU: How to save money, improve service and grow!

Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut costs, and drive new opportunities at her credit union. Tori illustrates the positive service and financial impacts to her credit union’s call center and online channels. Evolve Credit Union has utilized SilverCloud for the past 12…

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Top 10 Challenges Facing Credit Unions

Check out this list of the top 10 challenges facing hundreds of banks and credit unions over the last 2 years. How does your list compare? Do some carry more weight than others? CUTimes: Top 10 Challenges Facing Credit Unions  

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COCC and SilverCloud Raise the Bar on Self-Service Banking Support

Portsmouth, August 27, 2013 – COCC has partnered with SilverCloud Incorporated to help banks and credit unions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels. Today’s partnership combines SilverCloud’s advanced self-service solutions with COCC’s equally superior core technology to help bank customers and credit union members find…

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