Industry News

Evansville Teachers FCU Hosts Webinar on Enabling a Sales Culture While Improving Service

Tami Tenbarge, Director of Sales & Employee Development at $1.2B Evansville Teachers FCU demonstrates how she quickly went from an overloaded staff to self-sufficient, lead-producing frontline employees. In this webinar, Tami illustrates the positive service and financial impacts that SilverCloud’s Employee Knowledge Management solution (“Compass”) has had on their front-line staff and call center.  Just two months after implementation, Evansville…

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Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

Bank of Oak Ridge Turns to SilverCloud to Increase Efficiency and Employee Focus

The Challenge: With a call volume exceeding the department’s capacity, Bank of Oak Ridge was searching for a solution to gain increased efficiency and employee focus by reducing backlog without adding additional headcount. Investing in additional full-time resources is both costly and time-consuming, including the cost of recruitment, salary, benefits, and bank training. Bank of…

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Arizona Federal: The Secret to 95% Employee Satisfaction

Arizona Federal: The Secret to 95% Employee Satisfaction

How Arizona Federal Credit Union’s Employees get Answers From Their Intranet and Free up Key Go-To People Arizona Federal Credit Union faced a problem. Employees were not able to access the information they needed quickly or efficiently through their intranet, which meant members seeking help were waiting on hold. Consistency, availability, and accuracy of information…

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Mill City Credit Union presents: The Mill City Playbook!

Mill City Credit Union presents: The Mill City Playbook!

Marlo Hirl, VP of Marketing and Business Development at Mill City Credit Union and Kathy Dahl, Marketing e-Channels Developer, demonstrate how their focus on e-channel development with the use of SilverCloud’s Customer Self-Service  has accelerated their member communications and marketing to help increase member satisfaction and deepen relationships. Mill City Credit Union knows how to…

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