Industry News

Denali Alaskan: Self-Service Innovation

Self-Service Innovation: How to profit from a stronger workforce Judie Miller, VP of Call Center Operations & eServices breaks down Denali Alaskan Federal Credit Union’s approach to strategically facilitating a higher level of service across channel for their consumers, while increasing their bottom line. Denali tapped in to the power of a stronger workforce at…

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Smart Financial: Partnering to Provide Superior Service

Partnering to Provide Superior Service Susan Chapman, VP and CMO at Smart Financial Credit Union walks through how their focus on providing superior service to every member has paid off. Their vision to be the financial services provider most admired for its people, performance and innovation meant that they needed to find a way to…

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Mill City Credit Union presents: The Mill City Playbook!

Marlo Hirl, VP of Marketing and Business Development at Mill City Credit Union and Kathy Dahl, Marketing e-Channels Developer demonstrate how their focus on e-channel development with the use of SilverCloud’s Breeze has accelerated their member communications and marketing to help increase member satisfaction and deepen relationships. Mill City Credit Union knows how to answer…

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Evolve CU: How to save money, improve service and grow!

Tori Burton, VP of Marketing at Evolve Credit Union, demonstrates what she has done to provide superior service, cut-costs and drive new opportunities at her credit union. Tori illustrates the positive service and financial impacts to her credit union’s call center and online channels. Evolve Credit Union has utilized SilverCloud for the past 12 months…

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Supercharged Searching Adds Efficiencies – Credit Union Times

Supercharged Searching Adds Efficiencies – Credit Union Times

Finding specific information, such as a routing number or current rates, on some credit union websites can be like searching for a needle in a haystack, even when it’s in plain sight. Some sites don’t even have a search box. Those that do, often lack essential functionality. That’s a problem, experts say, because inaccurate or…

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Top 10 Challenges Facing Credit Unions

Check out this list of the top 10 challenges facing hundreds of banks and credit unions over the last 2 years. How does your list compare? Do some carry more weight than others? CUTimes: Top 10 Challenges Facing Credit Unions  

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Combining Forces to Create the Most Powerful Mobile Banking Experience

FI-MOBILE, the premier mobile presence provider for the financial industry, today announced the launch of the most integrated mobile solution available with the inclusion of SilverCloud, Inc.’s fully embedded self-service knowledge base technology – BreezeTM. The integration provides for a completely seamless user mobile banking experience while maximizing channel efficiency, lowering operating expenses, and enhancing…

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SilverCloud Releases New Consumer Protection Templates That Prevent Complaints

Portsmouth, October 23, 2013 – SilverCloud announces the release of new consumer protection knowledge base solutions templates to expand their comprehensive compliance solution – SilverCloud Tempest. Through analysis of the CFPB complaint database SilverCloud has developed direct answers to consumer questions, providing more education and transparency for banks, credit unions and other lenders. These templates…

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