Industry News

COCC and SilverCloud Raise the Bar on Self-Service Banking Support

COCC and SilverCloud Raise the Bar on Self-Service Banking Support

Portsmouth, August 27, 2013 – COCC has partnered with SilverCloud Incorporated to help banks and credit unions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels. Today’s partnership combines SilverCloud’s advanced self-service solutions with COCC’s equally superior core technology to help bank customers and credit union members find…

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ELFCUs Online Conversion: A Breeze

ELFCUs Online Conversion: A Breeze

Eli Lilly Federal Credit Union (ELFCU) went through an online banking conversion in May 2013. They integrated SilverCloud’s Consumer Support solution a month prior, and paved the way for a seamless transition. During the height of the conversion, ELFCU, powered by Silvercloud, instantly answered an astonishing 130% more member questions than average. ELFCU was prepared…

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