Support Answers for Web, Mobile & Online Banking

Make Digital Self-Service a Reality
Unify, manage and deploy support answers and product content across your existing web, mobile and online banking platforms to create a complete digital branch.

Improve Call Center Metrics

Decrease call volume and call abandonment rates by providing answers across your web, mobile and online banking platforms to the 100s of support questions that clog up your call center.

Provide 24/7 Support

54% of support questions are asked on nights and weekends – when your call centers and branches are closed. Provide users the answers to their questions 24/7.

Increase Mobile Adoption

Improve engagement and adoption of mobile and online banking by educating your users with hundreds of custom “How To” guides outlining common questions around transfers, account openings, online billing and more.

Banking Specific Features

Transform your web, mobile and online banking with a rich set of features and services built just for banks and credit unions.

  • Complete Content Services
  • Easily Deploy Across Multiple Channels
  • Real-Time Analytics

Content Services

Not only do we create and implement your content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements.

Banking Specific Search

Provide the most useful and relevant information with contextual search to ensure your users get information quickly and intuitively.

Forms and Case Management

Capture leads and user questions while routing submissions to the correct departments. 

Digital Support Widgets

Encourage self-service and user engagement with customizable widgets that can be deployed across your web, mobile and online banking platforms.

Mobile, Online Banking and Website Integration

Easily deploy 100s of custom support answers and product content across multiple channels to capture users wherever they are.

Analytics & Reporting

Get real-time insights into what is working, what needs refinement, and what is old or new so your content is continuously improving.

The Numbers Say It All
Enable your consumers to self-serve and watch your call volume drop and digital engagement & adoption grow.
21%
Decrease in daily call volume at Bank of Oak Ridge
64%
Decrease in technology related calls at the Bank of Oak Ridge
21%
Increase in approved mortgages at Visions Federal Credit Union

Why Banks & Credit Unions Love SilverCloud
Allow your consumers to get the most out of your technology and data by giving them the answers they need.

Industry Specific Platform

Banks and Credit Unions have unique needs, processes and compliance requirements. We built our platform to focus only on banks and credit unions and service their needs.

Content Specialists

We developed the industry leading best practices for support answers and policies and procedures. Utilizing our best practices, we do the work for you, making your content more searchable and user-friendly at implementation and providing ongoing updates and enhancements.

Banking Insights & Expertise

With over 10,000,000 searches conducted on SilverCloud, we are able to provide intelligence to ensure your answers are constantly improving to ensure ongoing consumer and employee self-service.

Proven SilverCloud Process
We solve your digital self-service problems in 90 days and guarantee your ROI within 4 months of launch

Analyze & Plan

Analyze existing assets & establish content plan

Create & Optimize

Create customized answers following best practices

Deliver & Integrate

Deliver front end widgets & templates

Continuous Improvement

Continuously optimize answers based on real-time feedback

The SilverCloud Guarantee

Dedicated Go-Live Team

120 Days to ROI

We are so confident in our platform, expertise and process that we guarantee success. SilverCloud will pay for itself, a guaranteed return on investment within 4 months of going live. Period.