Support Answers for Web, Mobile & Online Banking
Improve Call Center Metrics
Decrease call volume and call abandonment rates by providing answers across your web, mobile and online banking platforms to the 100s of support questions that clog up your call center.
Provide 24/7 Support
54% of support questions are asked on nights and weekends – when your call centers and branches are closed. Provide users the answers to their questions 24/7.
Increase Mobile Adoption
Improve engagement and adoption of mobile and online banking by educating your users with hundreds of custom “How To” guides outlining common questions around transfers, account openings, online billing and more.
Content Services
Not only do we create and implement your content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements.
Banking Specific Search
Provide the most useful and relevant information with contextual search to ensure your users get information quickly and intuitively.
Forms and Case Management
Capture leads and user questions while routing submissions to the correct departments.
Digital Support Widgets
Encourage self-service and user engagement with customizable widgets that can be deployed across your web, mobile and online banking platforms.
Mobile, Online Banking and Website Integration
Easily deploy 100s of custom support answers and product content across multiple channels to capture users wherever they are.
Analytics & Reporting
Get real-time insights into what is working, what needs refinement, and what is old or new so your content is continuously improving.
Industry Specific Platform
Banks and Credit Unions have unique needs, processes and compliance requirements. We built our platform to focus only on banks and credit unions and service their needs.
Content Specialists
We developed the industry leading best practices for support answers and policies and procedures. Utilizing our best practices, we do the work for you, making your content more searchable and user-friendly at implementation and providing ongoing updates and enhancements.
Banking Insights & Expertise
With over 10,000,000 searches conducted on SilverCloud, we are able to provide intelligence to ensure your answers are constantly improving to ensure ongoing consumer and employee self-service.
Analyze & Plan
Analyze existing assets & establish content plan
Create & Optimize
Create customized answers following best practices
Deliver & Integrate
Deliver front end widgets & templates
Continuous Improvement
Continuously optimize answers based on real-time feedback
The SilverCloud Guarantee
Dedicated Go-Live Team
120 Days to ROI
