24/7 Automated Service and Support

Make Self-Service Support a Reality
Unify, manage and deploy support answers and product content across your existing mobile, chat, online banking, and web platforms to create a complete self-service support solution.

Improve Call Center Metrics

Decrease call volume and call abandonment rates by providing answers across your web, mobile and online banking platforms to the 100s of support questions that clog up your call center.

Provide 24/7 Support

54% of support questions are asked on nights and weekends – when your call centers and branches are closed. Provide users the answers to their questions 24/7.

Increase Product Engagement

Improve product engagement by delivering answers to hundreds of product related questions that drive your consumers to your product website pages.

Banking Specific Features

Transform your mobile, online, web and chat with a rich set of features and services built just for banks and credit unions.

  • Complete Content Services
  • Easily Deploy Across Mobile, Web & Chat
  • Data Driven Recommendations

Mobile Banking Integration

Deliver service to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your call center and drive deeper product engagement from your mobile banking.

Banking Chatbot

Deploy your SilverCloud content via Chatbot. Display top questions, let them ask questions, and build custom bot journeys to answer and guide your consumer from question to satisfaction.

Banking Specific Search

Provide the most useful and relevant information with contextual search to ensure your users get information quickly and intuitively.

Forms & Inquiry Management

Capture leads and user questions while routing submissions to the correct departments.

Digital Support Widgets

Encourage self-service and user engagement with customizable widgets that can be deployed across your mobile, web, online, and chat banking platforms.

Data Driven Enhancements

Levering insights from the SilverCloud Answer Platform, we use data to inform our ongoing content strategy roadmap to ensure that your answers and digital self-service experience are constantly improving.

Content Services

Not only do we create and implement your content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.

The Numbers Say It All
Enable your consumers to self-serve and watch your call volume drop and digital engagement & adoption grow.
21%
Decrease in daily call volume at Bank of Oak Ridge
64%
Decrease in technology related calls at the Bank of Oak Ridge
21%
Increase in approved mortgages at Visions Federal Credit Union

Why Banks & Credit Unions Love SilverCloud
Allow your consumers to get the most out of your technology and data by giving them the answers they need.

Industry Specific Platform

Banks and Credit Unions have unique needs, processes and compliance requirements. We built our platform to focus only on banks and credit unions and service their needs.

Content Specialists

We developed the industry leading best practices for support answers and policies and procedures. Utilizing our best practices, we do the work for you, making your content more searchable and user-friendly at implementation and providing ongoing updates and enhancements.

Banking Insights & Expertise

With over 10,000,000 searches conducted on SilverCloud, we are able to provide intelligence to ensure your answers are constantly improving to ensure ongoing consumer and employee self-service.

Proven SilverCloud Process
We solve your digital self-service problems in 90 days and guarantee your ROI within 4 months of launch

Analyze & Plan

Analyze existing assets & establish content plan

Create & Optimize

Create customized answers following best practices

Deliver & Integrate

Deliver front end widgets & templates

Data-Driven Enhancements

Continuously optimize answers based on real-time feedback

The SilverCloud Guarantee

Dedicated Go-Live Team

120 Days to ROI

We are so confident in our platform, expertise and process that we guarantee success. SilverCloud will pay for itself, a guaranteed return on investment within 4 months of going live. Period.