24/7 Digital Service and Support

Answer hundreds of support, product, and technology questions, 24/7.

Conusmer Support and Chatbot

"The epitome of helping our customers help themselves!"

Challenge: Helping Members During Off Hours

Success Story>

Challenge: High call volume & backlog, many inefficiencies

Success Story>

Challenge: High call volume, redundant technology calls

Success Story>

Transform Your Digital Experience

Make it convenient and consistent for your customers whether they are on your website, mobile or online banking.

  • Answer the high-volume support questions
  • Drive higher technology adoption
  • Increase digital leads and conversions
  • Launch in less than 30 days with a custom knowledge base we build for you

Reduce Call Volumes 

Decrease call, email and chat volumes by putting answers at your customers’ fingertips.

Increase Technology Adoption 

Increase technology adoption with custom step-by-step tutorials.

Drive More Leads

Drive more digital leads and conversions by answering the questions that lead to sales.

Launch quickly with a solution that delivers digital service and support from Day 1.

  • Comprehensive search that returns hundreds of custom answers we build
  • AI-powered chatbot that guides customers with custom answers & intents
  • Contextual FAQs that deliver the right answer at the right time
  • Customized knowledge base with over 100 of the top questions banking customers ask
  • Analytics that inform ongoing content creation and optimization

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Reduce Call Volumes
Enable digital service & support and watch your contact center's volume drop and customer experience improve.
21%
Decrease in daily call volume at Bank of Oak Ridge
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64%
Decrease in technology related calls at Bank of Oak Ridge
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21%
Increase in approved mortgages at Visions Federal Credit Union
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Provide 24/7 Digital Service & Support

AI-Powered Chatbot

Guide your customers with the most robust knowledge base of banking-specific answers and intents.

Comprehensive Search

Provide your customers with instant answers that guide them from question to action.

Contextual FAQ’s

Provide your customers with access to the right answer at the right time across your website and mobile banking.

Cross-Channel Accessibility

Deliver 24/7 digital service and support across your website, mobile & online banking, social media and more.

Why Banks & Credit Unions Love SilverCloud
Live in 30 days because we do the heavy lifting; at launch and ongoing.
200+
Financial Institutions partnered with SilverCloud
500,000+
Pieces of content managed for our customers
25,000,000+
Banking-specific inquiries answered annually

The SilverCloud Satisfaction Guarantee

Launch quickly

We do the heavy lifting

We are so confident in our platform, people and process that we guarantee your satisfaction and remove your risk of getting locked into a long-term contract. Get out after 6 months for Consumer Support or 12 months for Employee Support, no questions asked.