Transform your digital channels with a rich set of support features and content built just for banks and credit unions.
Decrease call, email and chat volumes by providing answers across your mobile, web, and online banking platforms to the hundreds of support questions that clog up your contact center.
54% of support questions are asked on nights and weekends – when your contacts centers and branches are closed. Provide users the answers to their questions 24/7 and deliver a better consumer experience.
Improve product engagement by delivering answers to hundreds of product related questions that drive your consumers to your product website pages and start conversion journies.
Delivering automated support is not as simple as an FAQs page. It requires a solution that delivers the right answer, at the right time, in the right place across your mobile banking, online banking, and website. It’s an approach that ensures you create a single source of truth that is deployed across all of your digital channels:
Deliver service to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your call center and drive deeper product engagement from your mobile banking.
Deploy your SilverCloud content via Chatbot. Display top questions, let them ask questions, and build custom bot journeys to answer and guide your consumer from question to satisfaction.
Provide the most useful and relevant information with contextual search to ensure your users get information quickly and intuitively.
Capture leads and user questions while routing submissions to the correct departments.
Encourage self-service and user engagement with customizable widgets that can be deployed across your mobile, web, online, and chat banking platforms.
Leveraging insights from the SilverCloud Answer Platform, we use data to inform our ongoing content strategy roadmap to ensure that your answers and digital self-service experience are constantly improving.
Not only do we create and implement your content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.
Banks and Credit Unions have unique needs, processes and compliance requirements. We built our platform to focus only on banks and credit unions and service their needs.
We developed the industry leading best practices for support answers and policies and procedures. Utilizing our best practices, we do the work for you, making your content more searchable and user-friendly at implementation and providing ongoing updates and enhancements.
With over 25,000,000 searches conducted on SilverCloud, we are able to provide intelligence to ensure your support content is constantly improving to provide a better customer experience.
Analyze existing assets & establish content plan
Create customized answers following best practices
Deliver front end widgets & templates
Continuously optimize answers based on real-time feedback