24/7 Automated Digital Support
Transform your digital channels with a rich set of support features and content built just for banks and credit unions.
- Easily deploy across multiple channels to reach your customers where they are
- SilverCloud develops all support content following our best practices
- Complete content management tools that ensure consistency across digital channels and compliance
Improve Contact Center Metrics
Decrease call, email and chat volumes by providing answers across your mobile, web, and online banking platforms to the hundreds of support questions that clog up your contact center.
Provide 24/7 Support
54% of support questions are asked on nights and weekends – when your contacts centers and branches are closed. Provide users the answers to their questions 24/7 and deliver a better consumer experience.
Increase Product Engagement
Improve product engagement by delivering answers to hundreds of product related questions that drive your consumers to your product website pages and start conversion journies.
Deliver Automated Support
Delivering automated support is not as simple as an FAQs page. It requires a solution that delivers the right answer, at the right time, in the right place across your mobile banking, online banking, and website. It’s an approach that ensures you create a single source of truth that is deployed across all of your digital channels:
- Content: developing support content that answers the questions and guides your customer to the next step.
- Process: managing a single-source of truth that easily deployed across your digital channels
- Technology: multiple interfaces (chatbot, widgets, search bar) that engage your customers wherever they are and how they want
Mobile Banking Integration
Deliver service to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your call center and drive deeper product engagement from your mobile banking.
Banking Chatbot
Deploy your SilverCloud content via Chatbot. Display top questions, let them ask questions, and build custom bot journeys to answer and guide your consumer from question to satisfaction.
Banking Specific Search
Provide the most useful and relevant information with contextual search to ensure your users get information quickly and intuitively.
Forms & Inquiry Management
Capture leads and user questions while routing submissions to the correct departments.
Digital Support Widgets
Encourage self-service and user engagement with customizable widgets that can be deployed across your mobile, web, online, and chat banking platforms.
Data Driven Enhancements
Levering insights from the SilverCloud Answer Platform, we use data to inform our ongoing content strategy roadmap to ensure that your answers and digital self-service experience are constantly improving.
Content Services
Not only do we create and implement your content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.
Industry Specific Platform
Banks and Credit Unions have unique needs, processes and compliance requirements. We built our platform to focus only on banks and credit unions and service their needs.
Content Specialists
We developed the industry leading best practices for support answers and policies and procedures. Utilizing our best practices, we do the work for you, making your content more searchable and user-friendly at implementation and providing ongoing updates and enhancements.
Banking Insights & Expertise
With over 25,000,000 searches conducted on SilverCloud, we are able to provide intelligence to ensure your support content is constantly improving to provide a better customer experience.
Analyze & Plan
Analyze existing assets & establish content plan
Create & Optimize
Create customized answers following best practices
Deliver & Integrate
Deliver front end widgets & templates
Data-Driven Enhancements
Continuously optimize answers based on real-time feedback
The SilverCloud Satisfaction Guarantee
Launch in 90 days
We do the heavy lifting
