Complimentary Content Best Practices Review

Let us show you how to make your policy, procedure and product information easy to find and understand for branch and call center staff.

More information on our content reviews:

Your front-line staff is drowning in information. This is counterproductive — both for your customers or members waiting on hold and for your bottom line.

 

SilverCloud can help you turn your product, policy and procedure manuals around so that they are a go-to resource for your customer service team.

 

Here’s how to get a content review:

 

  • Let us know you’re interested and we will schedule a 20-minute call to go over your main challenges and pick the policy or procedure you want to focus on (i.e. opening a business account or an IRA).
  • Next, our content specialists will take your policy or procedure content and re-architect it based on best practices that are proven to improve the search as well as your front line staff’s understanding.
  • When it’s complete, we’ll deliver your newly architected content and discuss the results with you.

 

Schedule Your Content Review

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