24/7 automated self-service support via chatbot, contextual widgets and search used by over 200 banks and credit unions.
Deploy your SilverCloud content via Chatbot. Display top questions, let customers ask questions, and build custom guided conversations that guide your customers through complex scenarios, such as password reset or accounting opening.
Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.
Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.
Remove the silos from your support content by centrally managing all of your support content in one spot. Our banking specific knowledge management tools include content approval processes & workflows, audit history and detailed reporting.