Give your customers the ability to self-serve their own banking needs
“Our customers want answers quickly – they don’t want to click around the website and search for answers.”
“Our support content is inconsistent, hard to find and even harder to manage across all of our digital channels.”
“Our goal is to reduce friction, enhance the user experience across our digital channels. But its hard to manage across platforms.”
Deliver The Automated Support That’s Missing In Your Digital Channels
24/7 automated self-service support via chatbot, contextual widgets and search used by over 200 banks and credit unions.
- Deliver consistent, engaging answers that guide your customers
- Centrally manage and deploy support content within one console built specifically for banking
- Improve the experience with the insights, tools and integrations needed to deliver better self-service
Banking Chatbot
Deploy your SilverCloud content via Chatbot. Display top questions, let customers ask questions, and build custom guided conversations that guide your customers through complex scenarios, such as password reset or accounting opening.
Mobile Banking Integration
Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.
Custom Knowledge Base
Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.
Centrally Manage & Deploy
Remove the silos from your support content by centrally managing all of your support content in one spot. Our banking specific knowledge management tools include content approval processes & workflows, audit history and detailed reporting.
