Self-Service

Give your customers the ability to self-serve their own banking needs

As more of the banking experience shifts to digital, your customers have higher expectations. Their expectations are set from Netflix, Apple, and Amazon where the ability to self-serve anytime and from any device is becoming more ubiquitous. In order to deliver a better experience and reduce support costs, banks and credit unions need to empower your customers with self-service support content and tools.
The Challenges We Hear From Bankers

“Our customers want answers quickly – they don’t want to click around the website and search for answers.”

 

“Our support content is inconsistent, hard to find and even harder to manage across all of our digital channels.”

 

“Our goal is to reduce friction, enhance the user experience across our digital channels. But its hard to manage across platforms.”

 

Deliver The Automated Support That’s Missing In Your Digital Channels

24/7 automated self-service support via chatbot, contextual widgets and search used by over 200 banks and credit unions.

  • Deliver consistent, engaging answers that guide your customers
  • Centrally manage and deploy support content within one console built specifically for banking
  • Improve the experience with the insights, tools and integrations needed to deliver better self-service

Take a Tour

Learn how SilverCloud's Consumer Support delivers 24/7 automated support so you can improve the customer experience, reduce contact center volumes and increase product engagement.

Banking Chatbot

Deploy your SilverCloud content via Chatbot. Display top questions, let customers ask questions, and build custom guided conversations that guide your customers through complex scenarios, such as password reset or accounting opening.

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Mobile Banking Integration

Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.

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Customer Support Content

Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.

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Centrally Manage & Deploy

Remove the silos from your support content by centrally managing all of your support content in one spot. Our banking specific knowledge management tools include content approval processes & workflows, audit history and detailed reporting.

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Trusted by Over 200 Financial Institutions
“With SilverCloud's Consumer Support's mobile and web-based solutions, we measured an immediate reduction in the amount of technology related calls (64%) and have seen call center volumes decrease by more than 20%. Read the Success Story
Jason Woods,Vice President, Manager of Interactive Services
Bank of Oak Ridge