Recorded Webinar

From Good to Great: Real Industry Stories on Building Exceptional Branches & Call Centers

featuring Summit CU

Every financial institution has its challenges, and providing customers/members with exceptional service is just one of many.

 

Register to view how Summit Credit Union, a $2 billion CU based in Madison, WI, analyzed and overcame many of the most common challenges facing branches and call centers. Hear Linda Zoesch, Retail Help Desk & Contact Center Manager at Summit CU, discuss her stories of setbacks and successes.

 

In this webinar, we’ll discuss:

  • The challenges of running a call center/retail branch
  • Statistics from the industry as a whole
  • Tips on how to improve customer/member service in the call center/branches 
  • & more

 Register to view. 

Speakers

Al Rosenbaum
EVP Customer Success
SilverCloud Inc.
Linda Zoesch
Retail Help Desk & Contact Center Manager
Summit Credit Union

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