Every financial institution has its challenges, and providing customers/members with exceptional service is just one of many.
Register to view how Summit Credit Union, a $2 billion CU based in Madison, WI, analyzed and overcame many of the most common challenges facing branches and call centers. Hear Linda Zoesch, Retail Help Desk & Contact Center Manager at Summit CU, discuss her stories of setbacks and successes.
In this webinar, we’ll discuss:
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"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."