As we navigate the realities of COVID-19, communication and self-service are more important than ever. Provide the digital banking support your customers need NOW!
SilverCloud has a proven process to launch in days with a fully loaded knowledgebase. Customized to your financial institution, it comes with product and technology answers that are easily deployed across your website and mobile & online banking.
Chatbots are great at handling high-volume questions and guiding your consumers down high-value journeys. But there will always be a percentage of questions that require human intervention. Consumer’s number one frustration is starting in one channel, being forced to switch channels, and having to start over. With the SilverCloud Chatbot and LivePerson integration, we’re able to provide a frictionless experience that keeps your consumer in the same chatbot interface, while providing your agent the context of what your consumer is looking for.
Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.
Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.