The Essential Solution for Digital Banking Support
The Quickest & Easiest Way to Provide Self-Service
As we navigate the realities of COVID-19, communication and self-service are more important than ever. Provide the digital banking support your customers need NOW!
- Deliver technology & product support answers instantly
- Deflect high-volume technology live chats and calls
- Launch quickly as we provide the content, support, and ongoing content optimization
Deliver Automated Support In Days!
SilverCloud has a proven process to launch in days with a fully loaded knowledgebase. Customized to your financial institution, it comes with product and technology answers that are easily deployed across your website and mobile & online banking.
- The most robust banking chatbot that delivers 24/7 automated support
- A.I. powered search with over 15 million annual banking queries so it knows what your customers are asking
- Contextual FAQs widgets that answer any question, anywhere
- Live chat to provide personalized support for urgent questions
Trusted by Over 200 Financial Institutions
SilverCloud's Consumer Support delivers 24/7 automated support so you can improve the customer experience, reduce contact center volumes and increase product engagement instantly!.
Banking Chatbot
Deploy your SilverCloud content via Chatbot. Display top questions, let customers ask questions, and build custom guided conversations that guide your customers through complex scenarios, such as password reset or accounting opening.
Chatbot and LivePerson Integration
Chatbots are great at handling high-volume questions and guiding your consumers down high-value journeys. But there will always be a percentage of questions that require human intervention. Consumer’s number one frustration is starting in one channel, being forced to switch channels, and having to start over. With the SilverCloud Chatbot and LivePerson integration, we’re able to provide a frictionless experience that keeps your consumer in the same chatbot interface, while providing your agent the context of what your consumer is looking for.
Mobile Banking Integration
Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.
Customer Support Content
Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.
Centrally Manage & Deploy
Remove the silos from your support content by centrally managing all of your support content in one spot. Our banking specific knowledge management tools include content approval processes & workflows, audit history and detailed reporting.
