As we collectively navigate the realities of COVID-19, communication and self-service is more important than ever. Your customers are being forced to rely on mobile and online banking as the primary banking channel. The need for banks and credit unions to deliver digital support and service has never been greater. Enter SilverCloud. SilverCloud is the only digital support solution that can be fully deployed in less than 30 days so you can deliver the support and service your customers need now.
To help you support your customers in this time of need, SilverCloud is offering 90 days FREE!
SilverCloud has a proven process to launch in less than 30 days with a fully loaded knowledgebase. Customized to your financial institution, it comes with product and technology answers that fully support your customers!
SilverCloud made it super seamless for us and we didn’t have to do much. That enabled us to launch it extremely fast on the website.” Blake E. Wallace, AVP Member Services at Staley CU
Deploy your SilverCloud content via Chatbot. Display top questions, let customers ask questions, and build custom guided conversations that guide your customers through complex scenarios, such as password reset or accounting opening.
Deliver support to the channel your consumers use the most. Alleviate the abundance of Tier 1 support questions flooding your contact center and drive deeper product engagement from your mobile banking.
Not only do we create and implement your support content, we optimize it by following industry best practices at implementation and providing ongoing updates and enhancements so your support answers are always getting better.
Remove the silos from your support content by centrally managing all of your support content in one spot. Our banking specific knowledge management tools include content approval processes & workflows, audit history and detailed reporting.