Employee Self-Service
Give your banking employees information that is easy to find and follow
We hear the same thing from bankers over and over again – “my employees can’t easily find information, our procedures are really long and difficult to follow, there are a lot of inconsistencies between departments” and on and on. What impact is this having on your customer experience and service levels?
Challenges Facing Financial Institutions
“I spend 75% of my day answering employee questions because they can’t find answers.”
“Our procedures are really long and difficult to follow in the moment, so our employees make stuff up.”
“Our staff really struggles with the account opening processes and it takes way too long, which is bad for service levels and the customer experience.”
Finally fix your knowledge management problem
Empower your employees with consistent, reliable information at their fingertips.
- Deliver consistent, easy to find and follow policies & procedures
- Empower your staff with answers they can use in the moment
- Create a single source of truth across your institution that is easy to manage and maintain
Learn how SilverCloud's Employee Knowledge Management is fixing financial institutions knowledge management issues by making information easy to find, follow and manage.
Banking Specific Search
Search designed from the ground up for financial institutions so that your employees can always find what they are looking for.
Procedure Builder
Organize complex procedures into one easy-to-use tool that guides your employees step-by-step.
Content Services
Not only do we implement your content, we make it more searchable and easy to follow and provide ongoing updates and enhancements.
250M+ Questions Answered. 200+ Financial Institutions.
