Employee Support SilverCloud

Knowledge Management Solution Built for Banking

Empower your employees with consistent, reliable information at their fingertips.

       

"It's like Google for our employees!"

Challenge: Empower employees and make information easy to keep up to date

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Challenge: Reduce employee-to-employee questions

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Challenge: Remove siloed departmental information

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Empower Your Employees

Provide your employees with the peace of mind knowing the information they need is reliable, current and just one click away.

  • Create consistency across your financial institution
  • Improve employee confidence while reducing training times
  • Streamline all of your processes
  • Launch in less than 90 days because we load and structure your information

Improve Service Levels

Improve first call resolution and reduce call handling times with intuitive searches that quickly deliver the right answers, broken down step-by-step.

Decrease Training Time

Focus your training on coaching, rather than on memorizing complex procedures your employees destined to forget.

Optimize Operations & Compliance

Centralize your policies and procedures by removing the silos and reduce the number of errors and your institution’s risk.

Employee Support improved efficiency and knowledge

Launch quickly with a solution built to work from Day 1.

  • Empower your staff with consistent, easy to find and follow step-by-step guides
  • Create a single source of truth that is easy to manage and maintain  
  • Ensure compliance and audit history with robust banking-specific tools
  • Launch quickly with a dedicated SilverCloud team that loads, structures and optimizes your knowledge
  • Constantly improve your knowledge base with analytics, insights, and feedback from your employees

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A Game Changer for Marine Federal
“If you’re looking to create consistency, to streamline your processes, to have everything in a centralized location, SilverCloud is the go-to. For us at Marine Federal, it has been a game changer.”

98%
Employees who turn to SilverCloud instead of asking others for help at Arizona Federal Credit Union
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91%
Employees who feel they give better expert advice at Evansville Federal Teachers Credit Union
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1,000+
Questions answered per day by SilverCloud versus asking other employees at Institution for Savings
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Deliver Information to Your Employee's Fingertips

Comprehensive Search

Provide your employees with instant answers that return hundreds of custom answers.

Step-by-Step Guides

Enable your employees with web-based step-by-step guides that deliver quicker service.

Knowledge Management Tools

Ensure your content is always up to date with robust tools built for banking.

Reporting & Insights

Understand what your employees are looking for and what items require your attention.

Why Banks & Credit Unions Love SilverCloud
Live in 90 days because we do the heavy lifting; at launch and ongoing.
200+
Financial Institutions partnered with SilverCloud
500,000+
Pieces of content managed for our customers
25,000,000
Banking-specific inquiries answered annually

The SilverCloud Satisfaction Guarantee

Launch quickly

We do the heavy lifting

We are so confident in our platform, people and process that we guarantee your satisfaction and remove your risk of getting locked into a long-term contract. Get out after 6 months for Consumer Support or 12 months for Employee Support, no questions asked.