By having SilverCloud break down and re-architect your policies, procedures and product information, while relying on the power of knowledge-based banking technology, Compass gives your front-line employees the ability to instantly locate the accurate, up-to-date information they need to exceed customer expectations.
Consistent and Accurate
An Effective Training Aid
for New Employees
Confidence and Morale
"SilverCloud is a new employee’s best friend."Vice President, Call Center Operations, and eServices
"SilverCloud is priceless. It has improved member service and satisfaction through accurate and consistent information."CEO
"98% of employees we surveyed at Arizona Federal said they go to SilverCloud first instead of asking other employees for help."Vice President of Teleservices
Most banks and credit unions have over 5000 pages of policy, procedure and product information
Frontline staff needs access to more than 2500 unique answers they need to find and use and 100’s of scenarios?
30% of all policies, procedure and product information changes each year
The majority of SilverCloud clients reach 98% of questions answered instantly within their first 90 days.