Recorded Webinar

How to Fix Your Banking Policies and Procedures

Learn how your policies and procedures are hurting staff productivity and eating into revenue growth

Register to view this webinar and learn how your policy, product, and procedure manuals are setting your bank or credit union back. We will look at real industry case studies and discuss this pervasive industry problem, plus offer solutions for turning a productivity and revenue killer into a productivity and revenue driver.

In this webinar you will learn:

  • Why your current policies, procedures, and product information are ruining employee effectiveness and, in turn, the customer experience
  • How to re-invent your policies, procedures and product information so that you can free up as much as 60% of your managers’, training staff’s, and subject matter experts’ time.
  • How to decrease employee turnover and improve your bottom line

Speakers

Al Rosenbaum
EVP Customer Success
SilverCloud Inc.

Watch the Webinar

  • This field is for validation purposes and should be left unchanged.

What Others Are Saying About SilverCloud

Reduce Call Center Costs

"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."

VP Marketing
Mill City Credit Union
Bolster Employee Confidence

"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."

Director of Sales & Employee Development
Evansville Teachers FCU
Improve Member Service

"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."

CEO
Denali FCU
Get the latest news & updates
  • This field is for validation purposes and should be left unchanged.