Most financial institutions are considering either live chat or a chatbot, but delivering the experience that your consumers demand requires both. Chatbots are great at handling high-volume questions and guiding your consumers down high-value journeys. But there will always be a percentage of questions that require human intervention. Consumer’s number one frustration is starting in one channel, being forced to switch channels, and having to start all over.
With the SilverCloud chatbot and LivePerson integration, we are able to provide a frictionless experience that keeps your consumer in the same chatbot interface, while providing your agent the context of what your consumer is looking for, right in the LivePerson interface they’re already working in. A seamless experience for both your consumer and employee.
SilverCloud and LivePerson outline the winning formula for lowering support costs, increasing product engagement and delivering the digital support your consumers demand. Watch the on-demand recording below.
Eliminate consumer’s #1 frustration while providing the high-touch experience your institution prides itself on.
Leverage bots and human support to guide your consumers through the decision making process.
Let the chatbot answer the high-volume questions fooding your contact center today, while freeing your agents up to have a high-value conversations