The pace of technology continues to shape the banking industry, leaving banks and credit unions struggling to stay ahead. Consumer behaviors have changed. Banking customers today want and expect to interact with a true “Digital Branch” – one where they can complete transactions and find support and product information across digital channels.
While the banking industry has been focused on transactions, many institutions struggle to provide the same level of support and product information in digital channels as they do in physical branches. Register to watch this webinar and learn how to translate the physical branch experience into your digital channels.
In this webinar you will learn:
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."