Live Webinar

Why It Might Be Time To Rethink Your Bank/CU's Training Strategy

Learn how to grow your bank or credit union by training smarter, not harder.
Thu, May 24 @ 2:00 PM EST

Training managers, branch leaders, and call center professionals at banks and credit unions today share a similar goal – deliver an exceptional experience to their customers/members. This means focusing on the training, coaching and development of employees on the front line.

But they are faced with a variety of challenges. Among them:

  • High attrition
  • Limited to no budget for increasing staff
  • Too much time spent training staff on how to find information, and not enough on coaching/development

Register for the webinar and learn how to rethink your bank or CU’s training strategy to achieve your institutional goals.

In this webinar, you’ll learn:

  • Why focusing on real-time training rather than traditional training methods is key to reducing repetitive training and enabling frontline employees to excel in their job – and enjoy the work they do. And bonus: Learn how to build a business case for real-time training.
  • Why focusing on the right tools, not time is key to developing a system of managing and circulating information both during and after the initial training phase.
  • Why focusing on your content directly impacts your frontline employees, and how to make your information searchable, understandable, and actionable.

Speakers

Al Rosenbaum
EVP Customer Success
SilverCloud Inc.

Register Today

Thu, May 24 @ 2:00 PM EST
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What Others Are Saying About SilverCloud

Reduce Call Center Costs

"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."

VP Marketing
Mill City Credit Union
Bolster Employee Confidence

"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."

Director of Sales & Employee Development
Evansville Teachers FCU
Improve Member Service

"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."

CEO
Denali FCU
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