Training managers, branch leaders, and call center professionals at banks and credit unions today share a similar goal – deliver an exceptional experience to their customers/members. This means focusing on the training, coaching and development of employees on the front line.
But they are faced with a variety of challenges. Among them:
Register for the webinar and learn how to rethink your bank or CU’s training strategy to achieve your institutional goals.
In this webinar, you’ll learn:
"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."