Mergers & Acquisitions

Make the transition easy for your consumers and employees

Mergers and Acquisitions are extremely high-risk events for your consumers, your staff and your institution. Everything changes. All of the old processes and procedures are instantly outdated for your new employees. Your consumers are forced to learn a brand new website, and mobile & online banking application.

Give Them The Answers They Need

If your institution recently acquired or merged with another institution, what are you doing to ensure the transition is seamless for your consumers and employees? Are you:

  • Providing easy to find and follow policies & procedures?
  • Delivering step-by-step “How-To” self-service support answers?
  • Or are you creating unnecessary frustration?

Learn how SilverCloud can ensure a seamless transition for your employees and consumers during a merger or acquisition

Consumer Support Center

Unify, manage and deploy support answers and product content across your existing web, mobile and online banking platforms to create a complete digital branch.

Learn More about the Consumer Support Center

Employee Support Center

Centralize all your policies, procedures, documentation, product information and forms in a single portal that is easy to use, manage and always up to date.

Learn More about the Employee Support Center

MakeAnswers Your Secret Weapon
Over 200 banks and credit unions use SilverCloud to deliver self-service answers to their consumers and employees
“Now, trainers sit with new employees and use SilverCloud to go through questions. It really gives the new employee confidence that they can get these answers. SilverCloud's Employee Support Center creates an environment where it’s professional and impressive for new employees because it’s easy for them to locate answers. Read the full case study.
Tammy Roeger, Senior Vice President of Retail Banking
Institution for Savings