Banks and credit unions spend a great deal of time and energy providing mobile and online banking for consumers, while little attention is paid to support around how to actually use them.
According to the Cornerstone Performance Report, only 51% of mid-size institutions checking account holders banked online in 2017 and the median percentage among mid-size institutions for mobile banking adoption was just 26%.
Mobile Adoption
Increase mobile and online banking adoption
Are You Giving Your Consumers The Answers They Need?
If you recently converted your mobile or online banking system, learn how to ensure adoption of new features and overcome consumer concerns.
- Provide step-by-step “How-To” answers
- Ensure knowledge of features
- Reduce frustration while building trust
Learn how SilverCloud's Consumer Support Center increases mobile and online banking adoption while reducing call center volumes.
Mobile, Online Banking and Website Integration
Easily deploy 100s of custom support answers and product content across multiple channels to capture users wherever they are.
Digital Support Widgets
Encourage self-service and user engagement with customizable widgets that can be deployed across your web, mobile and online banking platforms.
Banking Specific Search
Provide the most useful and relevant information with contextual search to ensure your users get information quickly and intuitively.
Make Answers Your Secret Weapon
Over 200 banks and credit unions use SilverCloud to deliver self-service answers to their consumers and employees
