Financial institutions today focus a great deal of time and energy on providing digital services for consumers – mobile applications, online banking, etc. – while little attention is paid to support around how to use them. In today’s digital landscape, self-service answers are how successful banks and credit unions compete. Consumers want access to on-demand services, as well as convenient, reliable on-demand answers to support questions around how to use them. Teaching consumers to self-serve is one of the fastest and most effective ways to increase engagement and adoption of new platforms, while reducing the burden on your call center.
In this webinar, we outline the top tips on how to get more self-service out of your digital channels.
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"We experienced a 20% reduction in costs for the call center since implementing SilverCloud, enabling us to reallocate resources to more revenue-generating tasks."
"Staff don’t need to be trained on elaborate sales techniques, they just have to know enough about the product to explain it and field questions. And SilverCloud gives them the confidence they need."
"SilverCloud is priceless. It has improved member service and satisfaction through accuracy and consistency."