Recorded Webinar

How to Increase Self-Service on your Website, Mobile App & Online Banking

Enable your consumers to find the answers they need - and demand.

Financial institutions today focus a great deal of time and energy on providing digital services for consumers – mobile applications, online banking, etc. – while little attention is paid to support around how to use them. In today’s digital landscape, self-service answers are how successful banks and credit unions compete. Consumers want access to on-demand services, as well as convenient, reliable on-demand answers to support questions around how to use them. Teaching consumers to self-serve is one of the fastest and most effective ways to increase engagement and adoption of new platforms, while reducing the burden on your call center.

In this webinar, we outline the top tips on how to get more self-service out of your digital channels. 

Join us as we cover:

  • How to reduce support calls – especially technology related calls – in your call center
  • How to increase mobile adoption and usage
  • How to increase leads from your digital channels

Register to view the recording!

Speakers

Al Rosenbaum
EVP Customer Success
SilverCloud Inc.

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